Shift Leader
Dunkin'Buffalo, NY
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Overview
Schedule
Full-time
Career level
Director
Benefits
Career Development
Job Description
Shift Leader
Dunkin' Shift Leader Job Summary
Summary:
Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Responsibilities Include
- Work in a Team Environment
- Support a respectful team environment
- Communicate shift priorities, goals and results with team members
- Support the training of crew members as requested
- Provide coaching and feedback to crew members
- Maintain Operational Excellence
- Create and maintain a guest first culture in the restaurant
- Resolve guest issues
- Ensure Brand standards, recipes, and systems are executed
- Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
- Drive Profitability
- Drive sales goals and results
- Execute restaurant standards and marketing initiatives
- Manage cash over/short during shift
- Ensure all products are prepared according to Brand standards
Skills/Qualifications
- Fluent in English
- Restaurant, retail, or supervisory experience
- Math and writing skills
- Basic computer skills
- High School diploma or equivalent, preferred
Competencies
- Guest Focus
- Understands and exceeds guest expectations, needs and requirements
- Develops and maintains guest relationships
- Displays a sense of urgency with guests
- Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
- Resolves guest concerns by following Brand recommended guest recovery process
- Passion for Results
- Sets and maintains high standards for self and others, acts as a role model
- Consistently meets or exceeds goals
- Contributes to the overall team performance; understands how his/her role relates to others
- Problem Solving and Decision Making
- Identifies and resolves issues and problems
- Uses information at hand to make decisions and solve problems; includes others when necessary
- Interpersonal Relationships & Influence
- Develops and maintains relationships with team
- Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
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FAQs About Shift Leader Jobs at Dunkin'
What is the work location for this position at Dunkin'?
This job at Dunkin' is located in Buffalo, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Dunkin'?
Employer has not shared pay details for this role.
What employment applies to this position at Dunkin'?
Dunkin' lists this role as a Full-time position.
What experience level is required for this role at Dunkin'?
Dunkin' is looking for a candidate with "Director" experience level.
What is the process to apply for this position at Dunkin'?
You can apply for this role at Dunkin' either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.