Shift Leader

Taco BellNewark, DE

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Career Development

Job Description

Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant. Focal points include:

Driving excellence in customer service
Maintaining company standards in product and facility specifications
Reviewing food handling procedures
Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
Conducts periodic food safety audits.
Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.

Financial

Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations

Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
Reviews facility and equipment readiness.
Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

Provides ongoing coaching and feedback for crew employees.
Provides "hands-on" training for crew in Learning Zone.

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FAQs About Shift Leader Jobs at Taco Bell

What is the work location for this position at Taco Bell?

This job at Taco Bell is located in Newark, DE, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Taco Bell?

Employer has not shared pay details for this role.

What employment applies to this position at Taco Bell?

Taco Bell lists this role as a Full-time position.

What experience level is required for this role at Taco Bell?

Taco Bell is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Taco Bell for this role?

Taco Bell offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Taco Bell?

You can apply for this role at Taco Bell either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.