Shift Supervisor

Mental Health Association - Western MASpringfield, MA

$20 - $22 / hour

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Entry-level

Remote

On-site

Compensation

$20-$22/hour

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Position Summary

The Shift Supervisor provides a supportive environment in a community residential setting, empowering participants with mental illness in their goals of recovery and rehabilitation. Focus on strengths and resiliency through person-centered planning while ensuring services align with the agency’s mission, policies, program funding, and applicable regulations.

Pay Rate: $20-$22 an hour

Open Shift: Tuesday through Saturday 10am-6pm (40hrs)

Key Responsibilities

Provide leadership and support to staff on shift; train, guide, and model professional behavior.
Assist the Program Supervisor with administrative tasks including scheduling, onboarding, and documentation oversight.
Participate in developing and implementing Individualized Action Plans (IAPs); document participant progress.
Support participants with daily living activities including hygiene, cooking, cleaning, and wellness practices.
Assist participants with accessing community resources and navigating benefit systems such as Social Security and public transit.
Encourage participant engagement in educational and vocational opportunities.
Teach self-advocacy and support participants in developing independent living skills.
Administer and monitor medications in compliance with MAP standards; coordinate healthcare appointments.
Respond promptly to crises or medical events and follow all agency reporting procedures.
Maintain a clean and safe residential environment; promote participant involvement in upkeep.
Provide transportation to appointments and community activities.
Complete timely, accurate documentation and attend required trainings, team meetings, and supervision sessions.

About the Division of Recovery Services (DRS)

The Division of Recovery Services (DRS) supports individuals of all ages navigating mental health and substance use challenges. Our youth residential programs provide a safe, structured environment for adolescents involved with the Department of Children and Families (DCF) to address behavioral health needs. For adults, DRS offers residential and outreach support for those in recovery or living with addiction, including many with co-occurring mental health concerns. Through compassionate, trauma-informed care, we help individuals build coping skills, restore stability, and work toward long-term recovery and wellness.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

Valid driver’s license, reliable vehicle, acceptable driving record, and sufficient insurance.
High school diploma or equivalent (GED) required
At least 6 months of relevant human services experience required; 1 year preferred, or related degree
Previous experience with individuals with mental illness preferred
Ability to lead a team, take initiative, and work independently
Strong oral, written, organizational, and computer skills
Adaptability to meet changing participant needs
Strong interpersonal skills, patience, and compassion

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (403B, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Long Term Disability
$20-22 an hour

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FAQs About Shift Supervisor Jobs at Mental Health Association - Western MA

What is the work location for this position at Mental Health Association - Western MA?

This job at Mental Health Association - Western MA is located in Springfield, MA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Mental Health Association - Western MA?

Candidates can expect a pay range of $20–$22 per hour for this role.

What employment applies to this position at Mental Health Association - Western MA?

Mental Health Association - Western MA lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Mental Health Association - Western MA?

Mental Health Association - Western MA is looking for a candidate with "Entry-level" experience level.

What benefits are offered by Mental Health Association - Western MA for this role?

Mental Health Association - Western MA offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Family/Dependent Health, Paid Vacation, Paid Sick Leave, Parental and Family Leave, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Mental Health Association - Western MA?

You can apply for this role at Mental Health Association - Western MA either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.