Shop Manager

As a Take 5 Oil Change Shop Manager, you’ll lead a team of dedicated technicians to deliver a fast, friendly, and reliable oil change experience. You’ll oversee all aspects of shop operations including staffing, training, customer service, inventory management, and financial performance while maintaining the highest Take 5 standards for safety, quality, and efficiency.

This role is ideal for a people-first leader who thrives in a hands-on, fast-paced environment and enjoys developing others. Whether you come from automotive, retail, or restaurant management, we’ll train you the Take 5 way to run a high-performing, customer-centered operation.

Why You’ll Love Working at Take 5:

• Career Growth: Follow our “Pit Tech to President” path. Over 90% of our District Managers started at the shop level.
• Culture: Join a family-oriented team that values integrity, energy, and service excellence.
• Recognition: Participate in our annual Shop Manager Conference and company-wide employee contests.
• Flexibility: Opportunities to transfer across Take 5 locations nationwide.
• Development: Learn new skills daily while building leadership and technical experience.
• Community Impact: Engage with customers and local communities every day.

Key Responsibilities:

Operational Management

• Oversee daily shop operations, including scheduling, inventory control, and workflow optimization.
• Monitor and manage shop performance metrics such as sales, labor costs, and customer satisfaction.
• Ensure all services including oil changes, tire rotations, coolant exchanges, and differential services are performed safely and efficiently.
• Conduct End of Period (EOP) and End of Year (EOY) inventory audits; manage product ordering and restocking.
• Submit payroll and create crew schedules in alignment with labor and budget goals.
• Ensure compliance with all safety, environmental, and operational regulations.

Customer Service Leadership

• Serve as the first line of defense for customer service and issue resolution.
• Greet customers, assess their needs, and ensure they receive a high-quality, hassle-free experience.
• Check in with customers before they leave the shop to confirm satisfaction.
• Train and hold the team accountable for maintaining exceptional customer service at every interaction.

Team Development & Supervision

• Recruit, interview, hire, onboard, and train new crew members through Take 5’s multi-week training program.
• Conduct quarterly employee evaluations and ongoing performance coaching.
• Motivate and develop staff to meet operational goals and sales targets.
• Foster a positive, collaborative work culture that reflects the Take 5 values.

Sales & Financial Management

• Understand and analyze shop financial reports to drive performance and profitability.
• Implement sales and marketing strategies to increase revenue and retain customers.
• Promote additional products and services that meet customer needs.
• Manage budgets responsibly to achieve or exceed financial targets.

Safety, Cleanliness & Compliance

• Enforce strict adherence to safety procedures for employees and customers.
• Ensure all waste and materials are handled in accordance with environmental regulations.
• Maintain cleanliness and organization across all work areas and equipment.

Qualifications and Skills:

• Experience: 2–5 years in the automotive service, retail, or quick-lube industry, with at least 1–2 years in a leadership role.
• Technical Knowledge: Familiarity with oil change processes, vehicle maintenance, and shop equipment.
• Leadership: Proven ability to train, motivate, and manage a team effectively.
• Customer Focus: Excellent interpersonal and communication skills; ability to resolve issues quickly and professionally.
• Organizational Skills: Strong time management, multitasking, and attention to detail.
• Technology: Basic computer literacy, including POS systems, MS Office, and inventory software.
• Problem-Solving: Resourceful and adaptable in managing operational challenges.

Physical Requirements & Work Environment:

• Must be able to lift up to 50 pounds and perform physical tasks for extended periods.
• Ability to maneuver in and out of a shallow 3-foot service pit safely under vehicles.
• Frequent standing, bending, twisting, and use of hands for grasping, pulling, and turning.
• Willingness to work in varying weather conditions (hot or cold).
• Must be alert, safety-conscious, and aware of surroundings at all times.
• Reliable transportation required; must be able to work early hours and approximately 55 hours per week.

Education:

• Required: High school diploma or equivalent.

• Take 5 is a fast growing company looking for restaurant/retail managers. We are committed to providing a strong culture supporting a balanced work/family environment where competitive pay offered. Our benefits are first in class. • Core values: • 1. The Will of a Winner • 2. Passion for People • 3. The Vision of an Owner • Mission: • To be the PREMIER franchise group in the The Take 5 System. • Leadership Promise: As leaders, we will do everything possible to set our teams up for success. • People • Sales • Profit

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