Shop Supervisor

MCI is North America’s public and private market motor coach leader. Products include the luxury J-Series (an industry best-seller for over a decade), the workhorse D-Series, and the brand new zero-emission luxury and commuter coaches: the battery-electric J4500 CHARGE™ and MCI D45 CRT LE CHARGE™. MCI also provides maintenance, repair, 24-hour roadside assistance, parts, and technician training through the industry’s only Automotive Service Excellence (ASE) accredited MCI Academy. Further information is available at www.mcicoach.com.

POSITION SUMMARY

Reporting to the Service Centre manager and is responsible for Supervising all Personnel and activities within the Body Shop/Heavy Repair and mechanics ensuring and maintaining customer satisfaction through quality at the source.

• Supervise service technicians and make sure work is completed with quality, on time, and efficiently.

• Prioritize schedules and assign work.

• Promote and schedule technician training and development.

• Manage technician operating performance against established goals.

• Manage failure analysis and warranty decision-making.

• Prepare customer quotations and determine payment methods.

• Maintain a safe, clean and effective shop, including compliance with applicable EPA, OSHA, DOT and workers' compensation requirements.

• Oversee shop equipment, vehicles, property, supplies, tooling expenditures and related inventory.

ESSENTIAL FUNCTIONS:

• Supervise technicians to perform quality, timely and efficient work. Prioritizes schedules and assigns

work.

• Promote and schedule training and development of service technicians. Responsible for delivering

technician operating performance results in line with established and posted goals.

• Manages the failure analysis and warranty decision making process.

• Determine customer payment method and prepare internal external customer quotations.

• Maintain operation of shop and service areas in safe, clean and effective manner as established by

company policy. Comply with all federal, state and local regulations to operation including, but not

limited to EPA, OSHA, DOT and worker’s compensation.

• Facilitate maintenance of company-owned shop equipment, vehicles and property. Manage shop

supplies, tooling expenditures and related inventories.

Requirements:

• 5+ years experience in related industry , 5+ years Supervisory experience.
• PC Skills including Microsoft Office · Ability to supervise multiple tasks independently