SLG First Line Compliance Specialist

This position is NOT remote eligible. This position will work in either the Nashville or Knoxville, TN FirstBank office.

Summary:

FirstBank's Specialty Lending Group (SLG) focuses on propelling affordable homeownership through our niche of specialized manufactured housing solutions. The SLG 1st Line of Defense (LOD) Compliance Specialist is responsible for partnering with multiple areas of FirstBank, including Corporate Compliance and Risk Management, in addition to other 1st LOD Compliance Specialists and teams, in order to identify and mitigate regulatory compliance risk for the SLG. Additionally, this role is also responsible for seeking opportunities to enhance operational efficiency and promote a positive customer and team member experience. This person must maintain a solid working knowledge of the banking regulatory environment and have the ability to coach, counsel, and communicate with the business line in an effective manner.

Essential Duties and Responsibilities:

• Partners with the business unit to enhance regulatory compliance within all processes, procedures and practices
• Partners with 1st LOD Compliance Manager on findings and recommended remediation
• Partners with Corporate Compliance and SLG leaders on remediation and risk mitigation efforts
• Looks for opportunities to create/enhance compliant operational efficiencies
• Advocates for the business's needs while balancing the requirements of complex laws and regulations
• Provides input on emerging risks, control effectiveness, compliance risk exposure and mitigation efforts
• Provides input on 1st LOD Compliance Testing Calendar
• Partners with 1st LOD SLG Compliance Manager and 1st LOD Banking Controls and Governance team to provide input on the Bank's Risk and Control Inventory
• Assists SLG leadership with consumer complaint response, as needed, and monitor for appropriate complaint resolution timelines
• Evaluate all current and new compliance regulations; review company processes; identifies areas and assist with development of compliance training materials, as needed
• Assist in the creation, preparation, and distribution of reporting to various parties including but not limited to SLG management, business units, and bank compliance departments
• Monitor testing reports for trending items and ensure any process/systemic root causes of issues are addressed with the business units and/or reported through appropriate channels

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to convey complex regulatory requirements in a clear and concise manner
• Proven track record of building and creating processes, procedures and reporting
• Ability to build rapport and trust with teams cross-functionally and across all levels and provide a positive atmosphere to the team and others.
• Demonstrated ability and experience providing successful and efficient solutions to discovered risks
• Proven experience successfully interacting with auditors, consumers, and internal staff
• Ability to thrive in a fast-paced company
• Proven experience successfully working in a confidential environment

Education and/or Experience:

• 4+ years of banking regulatory compliance, experience with manufactured housing lending is a plus
• CRCM or similar certification a plus
• Working knowledge of Federal and State regulations, particularly consumer lending regulations including but not limited to Reg. Z, Reg. X, ECOA, HMDA, and UDAAP is highly preferred.