Small Business Engagement Specialist

Compensation & Benefits:Renaissance offers a competitive compensation package designed to reward your impact and support your long-term career growth.

• Salary range: $50,000 – $60,000, commensurate with experience.
• Annual performance-based bonus opportunities tied to both individual and organizational success.
• Comprehensive benefits package (medical, dental, vision, retirement plan).
• Generous PTO and paid holidays.
• Hybrid work model: flexibility to work remotely after training period with initial 3 months of onsite training.
• Ongoing professional development, coaching, and opportunities for advancement within the organization.
• Be part of a mission driven non-profit CDFI that empowers entrepreneurs, strengthens communities, and fuels economic growth in NYC.

• Promote the organization's small business training, educational programs, and microloan products to entrepreneurs and community stakeholders.
• Conduct outreach to small businesses through networking, community events, workshops, and direct engagement.
• Build and maintain relationships with local business owners, chambers of commerce, community organizations, municipalities, and referral partners.
• Identify opportunities to expand awareness and participation in organizational programs.

• Represent the organization at community events, trade shows, resource fairs, conferences, and networking events.
• Coordinate and staff outreach tables, information booths, and promotional activities.
• Deliver presentations and informational sessions to prospective participants and partners.
• Assist with planning and execution of workshops, trainings, and special events.

• Recruit entrepreneurs and small business owners into educational programs and loan readiness initiatives.
• Conduct initial screenings and provide information regarding program eligibility and participation requirements.
• Maintain regular communication with prospective participants and applicants.
• Support participant onboarding and follow-up activities.
• Serve as a trusted resource and connector within the small business ecosystem.

• Collaborate with marketing staff to develop outreach campaigns and promotional materials.
• Create and distribute content for social media, newsletters, and community communications.
• Track outreach activities, event participation, and engagement metrics.
• Maintain accurate records of contacts, referrals, and prospective participants within Renaissance’s CRM system.

• Associate's or Bachelor's degree in Business, Marketing, Communications, Community Development, Public Administration, or a related field, or equivalent experience.
• 2+ years of experience in community outreach, business development, sales, marketing, customer engagement, or related work.
• Excellent interpersonal, presentation, written and communication skills.
• Ability to engage diverse audiences and build strong community relationships.
• Strong organizational skills and attention to detail.
• Experience working with small businesses, entrepreneurs, nonprofit organizations, or economic development programs.
• Familiarity with small business lending, microfinance, or business assistance programs.
• Bilingual skills in English/Chinese, English/Korean, or English/Spanish is required.
• Precise attention to details, excellent organizational, interpersonal and time management skills.
• Commitment to the confidentiality of sensitive materials and information.
• Meets expectations for attendance and punctuality.
• Excellent knowledge of local businesses and resources.
• Proficiency in Salesforce, Zoom, Google applications, and Microsoft Office Suite (specifically MS Word and Excel).

• Location Requirement: This is a hybrid remote position with an initial 3 months of non-remote on-site training.

• Valid driver's license and reliable transportation.
• Ability and willingness to travel frequently throughout the New York metropolitan area, including New York City (all five boroughs), Long Island, the Mid-Hudson Valley, and New Jersey.
• Ability to work occasional evenings and weekends to attend community events, workshops, networking functions, and outreach activities.
• Ability to transport outreach materials, event supplies, and promotional materials as needed.

• Ability to travel extensively within the service area.
• Ability to stand for extended periods while staffing outreach tables, resource fairs, and community events.
• Ability to lift and carry up to 25 pounds of outreach and event materials.
• Ability to set up and break down event displays and informational booths.

• Support efforts that ensure a safe and healthy work environment.
• Appreciates the value of working collaboratively with individuals who bring a wide range of perspectives, experiences, and ways of thinking.
• An understanding of how systems and structures can affect people's opportunities and experiences in different settings.
• Maintain a positive, helpful attitude.
• Enjoy your time at work!