Snr. Employee Relations Partner (Hybrid)

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Clearwater positions open to candidates located in greater Tampa Bay area.

The Opportunity

Join our People team as an autonomous specialist driving a high-performance culture and mitigating organizational risk across our business sectors. As a Snr. Employee Relations Partner, you'll serve as a trusted advisor and the primary point of contact for US People Managers on disciplinary matters, workplace conflicts, and employee grievances. You will collaborate directly with Employment Legal, client-facing HR Business Partners, and Senior Executives to deliver legally sound, strategic solutions to critical workforce issues in a fast-paced environment. The successful candidate possesses deep expertise in labor compliance, maintains exceptional documentation practices, and remains calm and objective in high-stakes situations to ensure professional fairness across the organization.

What You'll Do

• Employee Advisory & Conflict Resolution: Serve as the primary point of contact and trusted advisor for US People Managers regarding employee grievances, corrective action alignment, and workplace conflict resolution.
• Investigation Management: Independently lead and manage complex, sensitive workplace investigations from end-to-end for US operations, including allegations of harassment, discrimination, retaliation, misconduct, policy breaches, and workplace violence.
• Evidence & Reporting: Interview witnesses, collect and evaluate evidence, draft comprehensive investigation reports, and deliver objective, actionable recommendations to leadership.
• Compliance & Legal Partnership: Apply advanced expertise in US federal, state, and local labor laws to ensure compliance. Partner directly with the Employment Legal department, HR Business Partners, and Senior Executives on high-stakes escalations.
• Metrics & Risk Mitigation: Proactively monitor and analyze employee relations metrics, ticket trends, and attrition data within the HRIS to design targeted risk-mitigation strategies.
• Performance Coaching: Partner with HR Business Partners and Executives to provide expert coaching on the corrective action process, conflict resolution, and performance management execution.
• Disciplinary Execution: Draft and execute disciplinary actions, up to and including terminations, ensuring thorough and accurate documentation within the HRIS.
• Policy & Training Development: Design, draft, and administer proactive company-wide Employee Relations policies. Develop and deliver targeted training sessions for US managers on performance management and documentation best practices.

What You Bring

• You're a highly collaborative and client-experience focused professional who remains tactful, objective, and persuasive in confrontational or high-stakes corporate situations.
• 5+ years of overall HR experience, with a minimum of 3 years dedicated specifically to Employee Relations, including a proven track record of leading complex US-based investigations from start to finish.
• 2+ years of customer service or client-facing experience (can be outside of HR) paired with a high degree of business acumen and operational urgency.
• Deep understanding of US federal, state, and local employment laws-including Title VII, ADA, and ADEA-with direct experience partnering with employment legal counsel.
• Exceptional documentation practices, a thorough understanding of dispute resolution methodologies, and strong critical thinking skills.
• High level of precision and detail-orientation, ensuring clear stakeholder communication and seamless cross-functional collaboration.
• Bachelor's degree in Employee Relations, Human Resources, or a related field (or equivalent work experience).
• Proficiency with Google Workspace (Gmail, Docs) and MS Office (Word, Excel).

Bonus points if you have:

• Direct experience working with the Workday HRIS system.
• Prior experience or knowledge within the technology or cybersecurity industry.
• Professional HR certifications such as SPHR, SHRM-CP, or SHRM-SCP.

Where You'll Work:

This position follows a hybrid schedule! You'll join us in the office Tuesday through Thursday for team collaboration days, and enjoy the flexibility of working remotely on Mondays and Fridays.

Why You'll Love It Here:

• Talented and Dynamic Team: You'll work with a talented and diverse group that is building amazing content and services that empower our customers to adopt our platform.
• Hybrid Flexibility: A 3-day in-office environment that balances bringing people together for in-person collaboration and learning from each other, while supporting flexibility.
• Product Exposure: You'll gain a comprehensive understanding of our business operations, partnering directly with senior leadership to scale a healthy organizational culture.
• Continuous Learning: Keep your skills sharp by obtaining certification bonuses or taking advantage of our tuition reimbursement.

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

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