SOC Security Technology Supervisor

Job Description:

GardaWorld Security Services is Now Hiring a SOC & Security Technology Supervisor!

We are hiring a SOC & Security Technology Supervisor to lead daily Security Operations Center (SOC) functions while supporting field security operations in a fast-paced, high-visibility environment.This is a hands-on working supervisor role—you will actively monitor systems, coordinate incidents, and support both SOC Operators and Security Officers during your shift.You’ll play a key role in ensuring:

    Accurate incident monitoring and escalationEffective use of security technology

    Strong coordination between SOC and field teamsConsistent operational standards across the teamKey ResponsibilitiesSOC Operations (Lead + Hands-On)

    Supervise SOC Operators during assigned shiftsMonitor alerts, incidents, and system activity in real time

    Ensure proper triage, prioritization, and escalationAct as escalation point for complex incidents

    Maintain shift coverage and operational readiness________________________________________Security Operations SupportSupport supervision of Security Officers and field teams

    Coordinate real-time communication between SOC and field staffReinforce response standards and professionalism

    Assist with deployment awareness during incidents________________________________________Security Technology OperationsOperate and support systems including:o    CCTV / video surveillanceo    Access controlo    Alarm monitoring

    Assist with troubleshooting and issue escalationEnsure consistent and proper system use by SOC staff________________________________________Continuous Improvement & Technology Support

    Stay informed on emerging threats and security technology trendsPartner with internal teams and vendors to support system improvements

    Provide feedback on system usability and performancePromote consistent and effective use of SOC tools and systems________________________________________Cross-Functional Coordination

    Work with internal teams:o    

Security Operationso    Facilitieso    IT / Technologyo    Event Operations

    Coordinate with external partners and vendors as neededEnsure clear communication during incidents and operational changes________________________________________Coaching & Team Development

    Train and coach SOC Operators on:o    

Monitoring and alert recognitiono    Escalation decisionso    Documentation quality

    Reinforce SOPs and operational standardsSupport onboarding of new team members________________________________________Administrative Responsibilities

    Review daily activity logs and incident reportsEnsure documentation accuracy and completeness

    Support scheduling and shift coverage coordinationTrack basic operational metrics (alerts, response times)________________________________________Event & Peak Operations Support

    Support SOC operations during events and high-traffic periodsAdjust priorities based on volume and risk

    Coordinate closely with field leadership________________________________________Requirements2–5+ years experience in:o    Security Operations Center (SOC), dispatch, or security operations

    1+ year of leadership or supervisory experience preferredExperience with CCTV, access control, or alarm systems

    Strong decision-making and situational awarenessAbility to multitask in a fast-paced environment

    Strong communication and organizational skillsMust be able to work nights, weekends, and holidays

    Valid driver’s licenseAbility to pass background screening________________________________________Preferred Qualifications

    Experience supervising security officers or field teamsExperience in retail, venue, or high-traffic environments

    Familiarity with systems such as Genetec, Everbridge, MotorolaExperience with scheduling or administrative supportWork Environment

    On-site Security Operations CenterHigh-visibility, fast-paced environmentCombination of desk-based monitoring and active coordination

What’s in it for you:

• Site Location: King Of Prussia, PA 19406
• Set schedule: Full Time, Must be available for Evenings, Weekends, Holidays and Event Coverage
• Competitive hourly wage of $28-$30 (DailyPay is available for GardaWorld employees!)
• A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
• Career growth opportunities at GardaWorld
• Uniform provided at no cost

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. Apply today – this could be more than a job! 26% of our corporate employees started as frontline workers.

If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you!

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.

Not the job for you? Make sure to check out all our jobs! We also have concierge, surveillance, and even casual roles available.Employment is contingent on the successful completion of a background check and drug screening to be conducted after an offer of employment is extended.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.