Social Care Network Navigator

The Social Care Network Navigator performs the day-to-day activities of Endeavor’s participation in the Western New York and Finger Lakes Region Social Care Networks (SCNs) as a result of the NYS 1115 Waiver. The role is responsible for conducting screenings related to Social Determinants of Health (SDoH) and providing person-centered navigation support to connect community members to resources and services that address gaps in care. The Navigator will act under the direction of the Coordinator of Collaborative Care and will be responsible for ensuring the delivery of Social Care Network services provided by Endeavor.

Responsibilities:

• Performs screening using a standardized tool and subsequent navigation to meet needs identified during screening. Meets with people served in person, by phone, and by secure video platforms as required and requested.
• Identifies barriers related to a person’s health, housing, food insecurity, transportation, and other social needs to identify appropriate community-based resources and service providers.
• Maintains accurate and timely documentation of screenings, referrals, interactions with people served, and outcomes both in findhelp’s data platform and through internal tracking to monitor progress towards contract metrics and goals.
• Meets or exceeds 80 hours of billable SCN services per month as required by the 1115 Waiver contract and deliverables.
• Works closely with other healthcare professionals, community partners, and key personnel to ensure a coordinated approach to care. Demonstrates consistent communication and collaboration with internal and external partners to ensure warm hand-offs, continuity of care, and gaps met.
• Models and practices sensitivity, fair treatment, and acceptance in all interpersonal interactions. Maintains respect towards people served and their families, as well as other employees, contractors, and partners.
• Participates in regional network meetings, trainings, and quality improvement initiatives related to the 1115 Waiver implementation.
• May provide coverage for other Navigators when necessary.
• May participate on agency committees and attend required meetings.

Qualifications:

• Bachelor’s degree in Social Work, Human Services, Public Health, Psychology, or related field preferred but all levels of education will be considered.
• Experience working in case management, care coordination, community resource navigation, or other related social service delivery is required.
• Experience working with standardized tools and familiarity with Medicaid and the NYS 1115 Waiver is preferred.
• Valid driver's license and readily available access to a personal vehicle with an acceptable DMV record is required as this role will be expected to travel throughout Western and Central New York.
• To perform this job successfully, an individual should have knowledge of Microsoft Suite Applications.

We offer competitive salaries and an array of employee benefits, including medical, dental, company paid vision, company paid life, AD&D, and Long Term Disability, voluntary life, AD&D, and Short Term Disability, 401 (K) retirement savings plan with company contribution, 10 paid holiday, generous paid vacation, paid sick time, and an Employee Assistance Program. 

Salary starting at $21.94-27.42/hour depending on education, credential and experience. 

Endeavor Health Services is an equal opportunity employer committed to championing the principles of fairness and respect. We welcome prospective employees from various cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities with which we work in partnership.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.