Social Media - Sorter

Epitec, IncWarren, MI

$17 - $17 / hour

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Overview

Compensation

$17-$17/hour

Job Description

Job Title: Social Media SorterLocation: USA Midwest Job Type: W2 ContractExpected hours per week: 40 hours per weekPay: $17 per hourOverview

Responsible for customer assistance and marketing support service to customers on Automotive Forums, Twitter, Facebook pages, and other social platforms.If located in CST, you must be able to work an EST schedule.

Major Job Duties and Responsibilities

Understand the business pillars and goals between Social Care, Brand Engagement, Marketing, PR, and Communication swim lanes throughout Facebook, Twitter, Instagram, and other social platforms
Monitor Facebook, Twitter, Instagram, and other social platforms and identify Customer Care items that will be assigned to the care team for engagement
Monitor Facebook, Twitter, Instagram, and other social platforms and identify Sales Assist or Lead Generation posts that will be assigned to the care team for engagement
Monitor Facebook, Twitter, Instagram, and other social platforms and identify opportunities for the brand to engage in conversation to increase brand awareness, engagement, and retention
Participate in any required training and industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required
Provide exceptional service to all internal and external customers
Adhere to and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach
Utilize correct tools to efficiently manage multiple concurrent activities

Required Skills and Experience

1+ years of experience in a customer service–related profession
1+ years of experience with social platforms (forums, Facebook, Twitter, etc.) at a personal or professional level
Ability to make decisions that benefit the customer and company goals during times of ambiguity
Computer navigation and typing proficiency
Strong reading comprehension and written communication skills

Required Education

Completed High School Diploma

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FAQs About Social Media - Sorter Jobs at Epitec, Inc

What is the work location for this position at Epitec, Inc?

This job at Epitec, Inc is located in Warren, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Epitec, Inc?

Candidates can expect a pay range of $17–$17 per hour for this role.

What employment applies to this position at Epitec, Inc?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Epitec, Inc?

You can apply for this role at Epitec, Inc either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.