Social Media Community Moderator (Pharma)

Social FactorDallas Fort Worth, TX

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Overview

Career level

Senior-level

Remote

Job Description

Social Factor is looking for a remote, US-based, temporary Social Media Community Moderator with experience in the pharmaceutical industry or medical customer service space.

We are hiring from the following states: Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Nevada, New Mexico, New York, North Carolina, New Jersey, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.

Temporary Community Moderator Requirements:

Previous experience in the pharmaceutical industry or medical customer service
Previous social media moderation experience is required
Sprinklr certification, Khoros, and/or Sprout Social experience is also a plus
Exceptional organizational, multitasking abilities, and able to follow clear guidelines and workflows
Excellent verbal and written communication skills, experience engaging with users on behalf of the client (ability to mirror voice/tone of multiple brands)
Excellent spelling and grammar skills (a moderation & skills assessment will be given for final candidates)
Strong willingness to learn and think critically; a proactive approach
High energy with the capability to multitask in a dynamic, rapidly growing organization
Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
Knowledge of and experience with the major social media platforms: Youtube, FB, X, Instagram, LinkedIn, etc.
Personal computer with minimum of Windows 10 and macOS 12.X
Personal internet speed requirement of a minimum of 150 mbps

Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond. Now is an exciting time in Social Factor's growth, we have opportunities working with Fortune 100 and Fortune 500 companies.Equal Employment OpportunityWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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FAQs About Social Media Community Moderator (Pharma) Jobs at Social Factor

What is the work location for this position at Social Factor?

This job at Social Factor is located in Dallas Fort Worth, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Social Factor?

Employer has not shared pay details for this role.

What employment applies to this position at Social Factor?

The employer has not provided this information. This may be discussed during the hiring process.

What experience level is required for this role at Social Factor?

Social Factor is looking for a candidate with "Senior-level" experience level.

Does Social Factor allow remote work for this role?

Yes, this position at Social Factor supports remote work, giving candidates the flexibility to work outside the primary office location.

What is the process to apply for this position at Social Factor?

You can apply for this role at Social Factor either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.