Social Media Customer Relationship Specialist

Epitec, IncRose City, MI

$18 - $18 / hour

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Overview

Compensation

$18-$18/hour

Job Description

Position: Social Media Customer Experience Advisor Location: Fully Remote (must be local to Michigan)Employment Type: Full-Time Contract

Schedule: This role requires flexibility in scheduling to meet business needs Pay: $18 per hour with benefitsDescription: We are seeking a Social Media Customer Experience Advisor to join our Social Care team. You will be responsible for monitoring and responding to customer inquiries, concerns, and feedback across social media platforms. You will play a critical role in customer engagement and issue resolution, ensuring a positive brand experience. Responsibilities:

Monitor social media channels for customer questions, complaints, and feedback
Respond promptly and professionally to customer posts and messages
Collaborate with internal teams to resolve issues and escalate when necessary
Maintain brand voice and tone in all communications
Track and report recurring issues or trends
Receive and apply coaching to improve performance and customer satisfaction
*You will not be creating any social media posts*

Requirements:

Bachelor’s degree required, preferably in Journalism, Communications, Public Relations, or related fields
Prior experience in social media engagement or customer service is highly preferred
Strong written communication and critical thinking skills
Ability to manage time effectively and meet deadlines
Team-oriented with a positive attitude and adaptability
Must be available to work flexible hours, including weekends and holidays
Must reside in Michigan and be able to pick up equipment or attend occasional in-office meetings

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FAQs About Social Media Customer Relationship Specialist Jobs at Epitec, Inc

What is the work location for this position at Epitec, Inc?

This job at Epitec, Inc is located in Rose City, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Epitec, Inc?

Candidates can expect a pay range of $18–$18 per hour for this role.

What employment applies to this position at Epitec, Inc?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Epitec, Inc?

You can apply for this role at Epitec, Inc either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.