Social Media Specialist

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Branch Business Development Specialist supports the branch in the areas of marketing, business development, and administrative functions. This role is responsible for administrative assistance, marketing and social media content creation and management, event coordination, and recruiting activities. The Branch Business Development Specialist helps ensure the branch stays ahead in marketing and operations, enhances client and partner relationships, and supports the growth of the branch business.

Job Responsibilities:

• Edit and produce engaging video content from raw footage for social media.
• Manage the social media and content calendar, plan photo/video shoots, and execute marketing campaigns.
• Post and schedule social media content with captions and engagement strategies.
• Track and report on marketing metrics and performance.
• Assist Loan Officers with Total Expert, including creating, updating, and managing marketing campaigns.
• Assist with various administrative duties, such as completing preparation for meetings and ensuring meeting materials are printed and ready to be presented.
• Maintain the Branch Manager’s calendar and help coordinate internal and realtor meetings.
• Support the local team with operational needs as directed.
• Plan, organize, and assist at events, including securing venues, managing RSVPs, and addressing logistics.
• Check in guests at events and provide exceptional customer service.
• Assist with increasing event attendance and building effective business relationships with current and new realtor or referral partners.
• Support recruiting as needed by sending follow-up messages, scheduling interviews, and tracking candidates.
• Help prepare recruiting collateral and assist with promoting positions on social media and around the Cleveland area.
• Modify work schedule and occasionally work overtime as needed to fulfill responsibilities based on business needs.

Qualifications and Skills:

• Bachelor’s degree in Marketing, Business, or a related field, preferred.
• Experience with CRM platforms and Microsoft Office Suite.
• Recruiting support experience, preferred.
• Excellent communication, organization, and prioritization skills.
• Effective video editing and content creation skills (e.g., Canva, Adobe Premiere).

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.