Social Services Assistant

Mallard Bay Nursing and RehabWe are seeking a compassionate, organized, and dedicated Social Services Assistant to join our team. In this role, you will support residents and families by advocating for their needs, assisting with admissions and discharges, and ensuring residents are treated with dignity and respect. You’ll work closely with the Director of Social Work and the interdisciplinary care team to enhance the quality of life for each resident in our community.

Expected Schedule

This is a full-time position with one of the following schedules:

• Monday–Friday, 9:00 a.m. – 5:30 p.m.
• Four (4) 10-hour days, with Friday as a required workday

Key Responsibilities

• Support residents and families with care-related needs, ensuring dignity and respect at all times

• Assist the Director of Social Work as an advocate for residents and families

• Complete all documentation per facility policies and Maryland State regulations

• Assist with admissions, discharge planning, and transitional care needs

• Follow up on resident and family issues and concerns, including lost or missing items

• Support residents with financial or administrative needs (e.g., Medicare/Medicaid, VA paperwork, mail, accounts)

• Work effectively in a fast-paced environment, managing frequent interruptions while staying organized and professional

  Qualifications

• High School Diploma or GED required

• Prior experience in long-term care preferred

• Strong written and verbal communication skills in English

• Flexible, dependable, and compassionate, with a genuine interest in working with the geriatric population

• Strong knowledge of the local area and community resources

• Ability to adapt quickly, prioritize tasks, and stay calm under pressure

• Experience working with mental health populations is required

• Strong understanding of the Medicaid process and related documentation requirements

• Demonstrated ability to think independently, use good judgment, and communicate in a mature and professional manner

Benefits

• Full Time

• Now Offering Daily Pay

• Health, Dental, Vision, and Life Insurance (Full Time)

• 401(k) & PTO (Full Time)

• Referral Program

This organization does not discriminate in hiring or employment based on ancestry, race, color, religion, national origin, sex, sexual orientation, age, military status, veteran status, or disability. No question on the application is intended to secure information to be used for such discrimination. This application will be given every consideration; however, its receipt does not imply employment for the applicant.

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