Software Business Analyst

Job Summary: The Business Analyst (BA) will lead the analysis, documentation, and communication of requirements to support IT, business and product strategy, development and delivery using automation, workflow and AI tools. The BA will assist with identifying and designing system requirements, project planning and status reporting for implementation and rollout of assigned projects.

The BA role will design and document workflow, understanding and translating the customer's business requirements into software requirements. Additionally, this position will drive functional and technical analysis, help with resource planning and business communications by leveraging a deep understanding of business process, technology, and industry best practices.

Essential Job Functions:

• Gather, analyze, document, and translate business requirements into technical requirements and create traceability metrics.
• Define system and software requirements, flows and interfaces based on customer needs.
• Facilitate meetings for design, requirements gathering, resourcing, etc., engaging vendors as needed.
• Estimate effort, skillset and timeline required for project requirements analysis.
• Collaborate with the Product team to proactively identify and remove roadblocks for development.
• Ensure team is following daily Agile cadences.
• Process JIRA tickets for application portfolio.
• Improve project efficiency by promoting and influencing continuous integration techniques.
• Identify and effectively communicate project risks to necessary stakeholders.
• Participate in customer meetings and act as the key escalation point on project issues.
• Create, maintain, and enforce standards/procedures for documenting requirements and use cases.
• Make recommendations for improvements to the team(s).

Minimum Qualifications and Job Requirements:

• Gathering and translating business requirements into technical documentation (5+ years).
• Business Analysis experience within large-scope technical projects (5+ years).
• Working with Agile development teams.
• Working with Cloud/Web application and/or SaaS development projects, 5+ years.
• Big Data and API integration experience is a plus
• Automotive or OEM experience is preferred.

Skills, Knowledge, and Abilities

• Big-picture thinking and the understanding of overall project interdependencies.
• Ability to grasp project details and identify issues and risks on technical projects.
• Proactively problem-solve and multitask while maintaining composure and attention to detail.
• Follow-through mindset to uphold a ‘close the loop' culture.
• A positive approach to serving customers and providing exceptional customer service.
• Ability to demonstrate good judgment, high ethics, and project a professional image.
• Ability to work independently and as a collaborative team member with a positive ‘can do' attitude.
• The drive to identify and seize opportunities for continuous improvement as business needs change.
• Excellent organization, flexibility and time management skills and the ability to work in a dynamic, deadline-driven environment.
• Exceptional interpersonal and business communication skills (written, verbal, listening).
• Proficient in Microsoft Office skills (Word, Excel, and PowerPoint).
• LLM tool (Copilot, Gemini, Claude, etc.), JIRA and MS Project skills, a plus.

Education:

• Bachelor degree in Business, Information Systems, Computer Science or equivalent combination of education and work experience
• Scrum Master certification or training strongly preferred