Software Configuration Specialist

ClickPoint Software seeks a software configuration specialist. We are looking for a collaborative, self-directed learner with a penchant for problem-solving and software configuration that shows up to work daily with a positive attitude. This opening is an onsite position; at this time, we are not hiring for a remote position.  

We are a growing software as a service and technology company. We are looking for high performers that will exceed expectations in return for a positive environment and above-average compensation. We want proven individuals and aspiring leaders who will impact the company in a positive and transformative way.

At ClickPoint, we also like to collaborate with our customers. We provide exceptional service to make sure our customers are happy. We do not screen client calls; we love hearing from them and helping them. ClickPoint isn’t for everybody. If you hate collaborating, if spending hours with customers annoys you, then we are probably not for you. But if you like to help customers solve complex technical problems, please apply. Candidates must love a challenge, taking on multiple tasks, and a fast-paced environment. Candidates can prove their value quickly by learning existing software solutions, looking at ways to improve processes, and taking action to execute.   

Responsibilities Include:

• Configuration of our proprietary software to meet our customer's needs as well as suggesting best practices
• Requires a deep understanding of the technical underpinnings of our software solutions and a high degree of mechanical interest 
• Respond to the department’s needs by collecting information, analyzing, and problem-solving for customers.
• Proactively communicate necessary details to cross-functional team members to ensure task completion.
• Shepherd open issues and action items to ensure timely resolution.
• Consult with technology teams to draft functional requirements per contract and client expectations.
• Coordination with the development team on issue resolution and custom project quoting

Technical Expertise

• Ability to work with the software development and quality assurance team to manage the QA process for customer customizations 
• Ability to work with the management team to implement best practices
• Ability to quickly learn and navigate through various software solutions
• Experience with Jira or similar task and issue management solution
• Software business requirements documentation

General

• Strong work ethic and a self-starter, able to work effectively in a fast-paced environment
• Ability to make complex decisions quickly and decisively
• Strong customer service skills and working with customers toward goals

Required Skills and Experience

• Leadership position or management experience a plus  
• Project management experience a plus
• Excellent interpersonal, written, and oral communication skills

Other Relevant Qualifications

• Customer Service
• Verbal Communication
• Written Communication
• Teamwork and Mentoring
• Relationship Building
• Organizational Awareness
• Problem Solving
• Prioritization

Benefits and Compensation

• Retirement plan with company match
• Excellent health plan
• Great vacation policy