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Software Engineer - Tech Support

Dematic Corp.Wauwatosa, WI

$65,000 - $140,000 / year

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Overview

Schedule
Full-time
Education
Engineering (PE)
Career level
Senior-level
Remote
Remote
Compensation
$65,000-$140,000/year
Benefits
Career Development

Job Description

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is a weekly 8am-5pm EST position. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.

We offer:

What We Offer:

  • Career Development
  • Competitive Compensation and Benefits
  • Pay transparency
  • Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will Do In This Role:

  • Works with moderate guidance
  • Analyzes and improves tools, systems, and processes
  • Resolves moderately difficult issues and manages recurring tasks
  • Accountable for process efficiency and effectiveness

What We Are Looking For:

  • Associate degree in Engineering, IT, or related field (Bachelor's preferred).
  • 1-3 years of experience in technical support or data analysis.

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FAQs About Software Engineer - Tech Support Jobs at Dematic Corp.

What is the work location for this position at Dematic Corp.?
This job at Dematic Corp. is located in Wauwatosa, WI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Dematic Corp.?
Candidates can expect a pay range of $65,000 and $140,000 per year.
What employment applies to this position at Dematic Corp.?
Dematic Corp. lists this role as a Full-time position.
What experience level is required for this role at Dematic Corp.?
Dematic Corp. is looking for a candidate with "Senior-level" experience level.
Does Dematic Corp. allow remote work for this role?
Yes, this position at Dematic Corp. supports remote work, giving candidates the flexibility to work outside the primary office location.
What education level is required for this job?
The education requirement for this position is Engineering (PE). Candidates with relevant qualifications or equivalent experience may also be considered.
What benefits are offered by Dematic Corp. for this role?
Dematic Corp. offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Dematic Corp.?
You can apply for this role at Dematic Corp. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.