Software Engineering Manager 3 (QA Payments Engineering)

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

About the Role

As a QA Engineering Leader within Payments Engineering, you will own the end‑to‑end quality strategy for systems that support card processing, ACH, real‑time payments, and other regulated transaction flows. You will guide teams toward automation‑first, observability‑driven, and AI‑assisted testing, ensuring quality scales with platform growth and regulatory expectations.

You will mentor QA engineers and SDETs, influence engineering design decisions, and ensure quality outcomes align with U.S. Bank standards, regulatory requirements, and customer experience expectations.

Responsibilities

• Lead quality strategy in an AI‑first SDLC, leveraging agents for test generation, defect triage, regression detection, and quality insights

• Define standards, guardrails, and evaluation criteria for AI‑assisted testing to ensure determinism, compliance, and auditability

• Own and evolve end‑to‑end test automation architecture across API, integration, contract, and E2E layers for payment platforms

• Ensure test coverage is risk‑based, high‑signal, and aligned to transaction criticality, SLAs, and customer impact

• Drive performance, load, resilience, and chaos testing for high‑throughput, low‑latency payment and transaction flows

• Embed observability‑driven quality practices, using logs, metrics, and traces to improve root cause analysis and prevent quality drift

• Lead cloud‑native and infrastructure testing across Kubernetes, containers, serverless, and infrastructure‑as‑code deployments

• Integrate security‑by‑design and regulatory compliance into all quality workflows, producing audit‑ready evidence for releases

• Own CI/CD quality gates, combining automation results, AI insights, performance metrics, and observability signals for release decisions

• Mentor and lead teams, influencing engineering and product decisions through a quality, resilience, and compliance lens

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Six to eight years of relevant technical experience
• Five or more years of leading a software engineering team

Preferred Skills/Experience

• Experience in QA, SDET, or Quality Engineering, including technical leadership in fintech or regulated environments

• Proven experience defining automation strategy, test architecture, and quality standards for high‑scale financial platforms

• Strong hands‑on expertise with Java‑based test frameworks and modern automation tools (Playwright, Cypress, Cucumber, JUnit)

• Deep understanding of microservices, APIs, and cloud‑native architectures supporting transaction‑intensive systems

• Experience with AWS and designing quality solutions for distributed, highly available financial systems

• Strong knowledge of CI/CD, Agile, and DevOps practices within compliance‑driven environments

• Experience with performance, resilience, and observability tooling (k6, JMeter, OpenTelemetry, Datadog, Grafana) to support SLAs and SLOs

• Familiarity with payments or financial domains (e.g., card networks, ACH, real‑time payments, ISO 8583) and security/regulatory testing fundamentals

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $126,820.00 - $149,200.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.