Software Program Manager

KION GroupGrand Rapids, MI

$65,000 - $140,000 / year

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Compensation

$65,000-$140,000/year

Benefits

Career Development

Job Description

This is an opportunity to lead the delivery, stabilization, enhancement, and lifecycle management of mission-critical warehouse software solutions for strategic customers. The Software Program Manager connects software development, project execution, customer operations, and service delivery teams to translate technical work into reliable operational outcomes. The role combines senior technical leadership, program ownership, customer governance, cross-functional coordination, and accountability for software roadmaps, releases, enhancements, and production stabilization.

We offer:

What We Offer:

Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will Do In This Role:

Lead customer software programs from planning through deployment, stabilization, enhancement, and lifecycle support.
Create and maintain integrated software delivery roadmaps, milestone plans, release schedules, dependency maps, stabilization plans, and decision logs.
Coordinate software development, configuration, testing, validation, deployment, production support, and defect remediation across multiple technical teams.
Lead recurring customer steering committees, program reviews, technical planning sessions, and status meetings.
Provide clear, accurate, and timely communication regarding delivery status, risks, issues, release readiness, decisions, and corrective actions.
Manage customer expectations and facilitate prioritization of defects, enhancements, performance improvements, and modernization initiatives.
Coordinate release readiness reviews, implementation planning, change windows, validation plans, rollback considerations, and post-deployment support.
Drive resolution of production defects and performance issues by engaging the appropriate development, engineering, infrastructure, project, and service resources.
Manage enhancement intake and definition; coordinate scope development, ROM estimates, Statements of Work, resource planning, and implementation plans.
Partner with Customer Service, Managed Services, and Remote Support to improve operational readiness, escalation paths, knowledge transfer, and supportability.
Participate in access-control, identity-management, user-role, security, application governance, and compliance discussions relevant to delivered solutions.
Identify recurring delivery or service issues and lead structured improvement actions that increase quality, predictability, supportability, and customer outcomes.
Maintain program artifacts including customer updates, RAID logs, release plans, enhancement roadmaps, stabilization plans, deployment readiness reviews, and defect remediation plans

What We Are Looking For:

Lead multiple concurrent software workstreams, releases, enhancements, and stabilization activities for strategic customer environments.
Operate as a senior individual contributor with broad influence across technical, commercial, project, service, and customer organizations.
Support customer-facing governance, roadmap planning, risk management, release decisions, and prioritization of software improvements.
Coordinate lifecycle transition from project delivery into stable operational support and continual improvement.

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FAQs About Software Program Manager Jobs at KION Group

What is the work location for this position at KION Group?

This job at KION Group is located in Grand Rapids, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at KION Group?

Candidates can expect a pay range of $65,000 and $140,000 per year.

What employment applies to this position at KION Group?

KION Group lists this role as a Full-time position.

What experience level is required for this role at KION Group?

KION Group is looking for a candidate with "Director" experience level.

What benefits are offered by KION Group for this role?

KION Group offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at KION Group?

You can apply for this role at KION Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.