Software Support Analyst I

i3 VerticalsPiney Flats, Tennessee

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Overview

Schedule

Full-time

Career level

Entry-level

Job Description

JOB TITLE: Software Support Analyst I

REPORTS TO: Team Lead

JOB LOCATION: Piney Flats, TN

TRAVEL: 5-10% travel required

SUMMARY OF POSITION:

The valued candidate will be responsible for providing front-line technical support to clients for our proprietary software applications used in government system implementations. The candidate must possess strong technical, troubleshooting and customer service skills. The candidate will work in a small team of other Support Analysts and will report to the team lead.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
Build and maintain effective relationships with team members, management, in-house software developers and clients.
Identify, troubleshoot and resolve application issues.
Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
Document all reported issues and task details; analyze gathered data.
Deploy and provide training on software applications to new clients and new versions to current clients.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

High school diploma or equivalent
Two (2) years related experience
Must have a proficient understanding of computer and technical concepts
Must have strong troubleshooting skills
Must have strong verbal and written communication skills
Ability to prioritize workload and manage multiple responsibilities effectively

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FAQs About Software Support Analyst I Jobs at i3 Verticals

What is the work location for this position at i3 Verticals?

This job at i3 Verticals is located in Piney Flats, Tennessee, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at i3 Verticals?

Employer has not shared pay details for this role.

What employment applies to this position at i3 Verticals?

i3 Verticals lists this role as a Full-time position.

What experience level is required for this role at i3 Verticals?

i3 Verticals is looking for a candidate with "Entry-level" experience level.

What is the process to apply for this position at i3 Verticals?

You can apply for this role at i3 Verticals either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.