Software Support Engineer

Dematic Corp.Grand Rapids, MI

$65,000 - $140,000 / year

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

Compensation

$65,000-$140,000/year

Benefits

Career Development

Job Description

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12-hour day shifts, four days on and four days off. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.

We offer:

What We Offer:

Career Development
Competitive Compensation and Benefits
Pay transparency
Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What you Will Do in This Role:

Provide technical support to customers via phone, email, and chat.
Diagnose and troubleshoot software issues
Collaborate with the development team to resolve complex issues
Document and track customer issues and problems.
Assist in the creation of support documentation and knowledge base articles.
Conduct training sessions for customers on software usage.
Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
Participate in an on-call rotation during non-business hours

What We Are Looking For:

Bachelor's Degree (Computer Science, Software Engineering, or related field)
Proven experience in software support or a similar role
Strong problem solving skills and attention to detail.
Excellent communication skills, both written and verbal.
Experience with Oracle / MS SQL databases
Experience with Windows operating systems
Material handling experience
Experience with Java, C, C#, or Python
Customer Service experience

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FAQs About Software Support Engineer Jobs at Dematic Corp.

What is the work location for this position at Dematic Corp.?

This job at Dematic Corp. is located in Grand Rapids, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Dematic Corp.?

Candidates can expect a pay range of $65,000 and $140,000 per year.

What employment applies to this position at Dematic Corp.?

Dematic Corp. lists this role as a Full-time position.

What experience level is required for this role at Dematic Corp.?

Dematic Corp. is looking for a candidate with "Senior-level" experience level.

Does Dematic Corp. allow remote work for this role?

Yes, this position at Dematic Corp. supports remote work, giving candidates the flexibility to work outside the primary office location.

What benefits are offered by Dematic Corp. for this role?

Dematic Corp. offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Dematic Corp.?

You can apply for this role at Dematic Corp. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.