Software Support Engineer
RedolentBentonville, Arkansas
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Overview
Schedule
Full-time
Education
Engineering (PE)
Career level
Senior-level
Remote
On-site
Job Description
One of our direct client is urgently looking for a Software Support Engineer @ Bentonville ARTITLE:Software Support Engineer LOCATION: Bentonville, ARDuration: 6 to 12+ Months Rate: DOE Duties: Assists in providing guidance to small groups of two to three engineers, including offshore associates, for assigned Engineering projects by proving pertinent documents, directions, examples, and timeline. Provides support to the business by responding to user questions, concerns, and issues (for example, technical feasibility, implementation strategies); researching and identifying needed solutions; determining implementation designs; providing guidance regarding implications of new and enhanced systems; identifying short and long term solutions; and directing users to appropriate contacts for issues outside of associate's domain. Reviews project requirements; translating requirements into technical solutions; researching and identifying alternative solutions; determining needed solution based on return on investment and value add to the business; gathering requested information (for example, design documents, product requirements, wire frames); writing and developing code; conducting unit testing; communicating status and issues to team members and stakeholders; collaborating with project team and cross functional teams; identifying areas of opportunity; interpreting information and identifying a solution; ensuring solution is sustainable across implementation and use; troubleshooting open issues and bug-fixes; and ensuring on-time delivery and hand-offs. Troubleshoots business and production issues by gathering information (for example, issue, impact, criticality, possible root cause); performing root cause analysis to reduce future issues; engaging support teams to assist in the resolution of issues; developing solutions; driving the development of an action plan; performing actions as designated in the plan; interpreting the results to determine further action; and completing online documentation. Participates in the discovery phase of small to medium-sized projects to come up with high level design by partnering with the product management, project management, business, and user experience teams. Minimum Qualifications : Minimum education and experience required: Master’s degree or the equivalent in Computer Science, Information Technology, Engineering or related field.Skills required: Must have experience with: Java, J2EE, Cordova, PhoneGap, HTML5, CSS3, JavaScript, JDBC, RESTful Web Services, XML, JSON, Apache Kafka, Jenkins, Log4j, TestNG, IntelliJ, Apache Tomcat, Cassandra., Kafka,
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FAQs About Software Support Engineer Jobs at Redolent
What is the work location for this position at Redolent?
This job at Redolent is located in Bentonville, Arkansas, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Redolent?
Employer has not shared pay details for this role.
What employment applies to this position at Redolent?
Redolent lists this role as a Full-time position.
What experience level is required for this role at Redolent?
Redolent is looking for a candidate with "Senior-level" experience level.
What education level is required for this job?
The education requirement for this position is Engineering (PE). Candidates with relevant qualifications or equivalent experience may also be considered.
What is the process to apply for this position at Redolent?
You can apply for this role at Redolent either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.