Overview
Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
On-site
Job Description
The Technical Support Technician’s primary role is to support customers with installation and problem resolution of Locution’s software and hardware products. You will be required to provide responsive, courteous, and efficient customer service via multiple access methods (mainly phone and email). This position requires providing support during normal business hours for two consecutive weeks and 24x7 hour support every third week.
Essential Functions:
This position will require occasional work in a lab environment in order to verify and duplicate errors that the customer is seeing.Required Knowledge, Skills & Abilities:
- Ability to handle inquiries from customers on a variety of software and hardware issues.
- Ability to manage multiple tasks during a single day (good time management).
- Ability to prioritize workload.
- Be able to assist customers with installation of software and troubleshooting of related problems; and escalate more complicated issues to appropriate staff.
- Communicate regularly with other members of the support team to discuss recurring problems and to share solutions and best practices.
- Communicate with other groups within Locution and provide status updates as required.
- Requires familiarity with Microsoft Windows Operating Systems.
- Requires familiarity with Technical Diagrams and schematics.
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FAQs About Software Support Engineer Jobs at Rubix Recruiting
What is the work location for this position at Rubix Recruiting?
This job at Rubix Recruiting is located in Golden, Colorado, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Rubix Recruiting?
Employer has not shared pay details for this role.
What employment applies to this position at Rubix Recruiting?
Rubix Recruiting lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at Rubix Recruiting?
Rubix Recruiting is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Rubix Recruiting?
You can apply for this role at Rubix Recruiting either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.