Software Support Engineer

TrumpfFarmington, CT

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

Software Support Engineer is responsible for supporting TruTops Software. The TruTops Software is a technology-oriented programming system with integrated know-how from the field of sheetmetal working.

Duties & Responsibilities

Technically support TruTops software (CAD/CAM software) via phone and on site when needed.
Consult with customers about software system design and maintenance.
Troubleshoot software related problems.
Accurately report technical conditions and information from the customer.
Communicate with engineers, programmers and others to obtain information on project limitations and capabilities, performance requirements and interfaces
Perform required work with minimal supervision.
Travel up to 15%, including overnight travel. Travel throughout North America is required, some international travel.

Experience

Excellent communication skills, as well as, telephone etiquette. Ability to communicate patiently and diplomatically is mandatory. Must have a professional customer service attitude. Ability to work both independently and in a team environment. Solid Computer / IT background.

Education

BA in Information Technologies or similar degree or formal training in systems support (e.g. Microsoft training) desired.

TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com. This contact information is for accommodation requests only and can not be used to inquire about the status of application.

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FAQs About Software Support Engineer Jobs at Trumpf

What is the work location for this position at Trumpf?

This job at Trumpf is located in Farmington, CT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Trumpf?

Employer has not shared pay details for this role.

What employment applies to this position at Trumpf?

Trumpf lists this role as a Full-time position.

What experience level is required for this role at Trumpf?

Trumpf is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Trumpf?

You can apply for this role at Trumpf either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.