Software Support Specialist
Tyler TechnologiesTroy, MI
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Job Description
Description
In this role, you will support our mission-critical software applications, modules and underlying infrastructure in a demanding technical environment. This highly collaborative team is the primary liaison between our product development organization and our end users. Your mission as a Software Support Specialist is to investigate, diagnose and solve complex technical problems.
Responsibilities
- Provide high-quality phone and email support of Tyler's New World Public Safety software applications
- Perform extensive troubleshooting of key software and hardware components to closure
- Take ownership of technical incidents and coordinate resolution with product development team when necessary
- Replication of complex customer issues
- Train customers in system operation and software functionality
Qualifications
- Bachelor's Degree in MIS, CIS or other related Technical field preferred
- General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases
- Readiness to learn new technologies at lightning speed
- Commitment to providing an exceptional experience to our customers
- Flexibility to work various shifts to cover our core hours: Monday - Friday 8AM - 9PM as well as an on-call rotation
- SQL Experience highly preferred
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FAQs About Software Support Specialist Jobs at Tyler Technologies
What is the work location for this position at Tyler Technologies?
This job at Tyler Technologies is located in Troy, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Tyler Technologies?
Employer has not shared pay details for this role.
What employment applies to this position at Tyler Technologies?
Tyler Technologies lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at Tyler Technologies?
Tyler Technologies is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Tyler Technologies?
You can apply for this role at Tyler Technologies either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.