Solar Customer Experience Associate / Ops Associate

Come make a difference in the clean energy revolution!This Jobot Consulting Job is hosted by: Ruby VoightAre you a fit? Easy Apply now by clicking the "Quick Apply" buttonand sending us your resume.Salary: $22 - $35 per hourA bit about us:We are a mission-driven clean energy organization focused on expanding access to affordable, sustainable energy solutions for communities across the United States. By helping customers participate in renewable energy programs that reduce energy costs and environmental impact, we are building a more accessible and customer-friendly future in energy.Our team combines operational excellence, customer-first thinking, and a passion for sustainability to create seamless experiences for subscribers navigating their clean energy journey.Why join us?Comprehensive Benefits: Choose from PPO or HMO medical plans with 75% of premiums covered by the company.Generous PTO: Recharge with paid time off, holidays, and flexible scheduling to support a healthy work-life balance.Mission-Driven Culture: Work with a purpose alongside a team that believes in building a cleaner, more sustainable future.Growth & Collaboration: Join a supportive environment that encourages professional development, teamwork, and innovation.Remote Flexibility: Enjoy the freedom of working mostly remote while staying connected with a high-performing, purpose-driven team.Job DetailsJob DetailsThe Customer Experience Associate will serve as a key point of contact for subscribers, ensuring a high-quality support experience across billing, account management, and savings-related inquiries. This individual will manage customer communications across email, ticketing systems, and phone channels while supporting reporting and operational initiatives.Responsibilities:

• Manage incoming subscriber support requests through email and ticketing platforms
• Respond to customer questions related to:
• Invoices and billing details
• Subscription savings and credit explanations
• Account updates, enrollment questions, and general program support
• Conduct outbound calls to subscribers regarding account follow-up, issue resolution, or account updates
• Handle inbound calls and provide professional, timely customer support
• Investigate and resolve subscriber issues while partnering with internal teams as needed
• Maintain accurate records of all customer interactions within CRM and support systems
• Support reporting initiatives including ticket trends, subscriber concerns, and operational metrics
• Utilize Excel for data tracking, reporting, and analysis
• Identify recurring issues and contribute recommendations for process improvement

Qualifications

• 2+ years of experience in customer service, customer support, customer success, or customer operations
• Experience managing high-volume email queues or ticketing systems
• Strong written and verbal communication skills
• Comfortable with both inbound and outbound calling responsibilities
• Proficiency in Excel, including:
• Pivot tables
• VLOOKUP/XLOOKUP
• Reporting and data management
• Strong attention to detail and ability to manage multiple priorities in a remote environment

Preferred Qualifications

• Experience in renewable energy, utilities, solar, sustainability, or energy-adjacent industries
• Familiarity with customer billing, invoices, or subscription-based service models
• Experience with CRM or ticketing tools such as Salesforce, Zendesk, or similar platforms

Join us in our mission to revolutionize the energy industry and make a positive impact on our environment. We are excited to welcome you to our team!Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button._{Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy}