Solar Service Specialist - Technical and Customer Support
Exact SolarNewtown, Pennsylvania
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Paid Vacation
Job Description
Benefits:
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
Overview
We are seeking a highly capable, detail-oriented Solar Service Specialist to support our growing service department. This role is ideal for someone with hands-on solar experience who enjoys troubleshooting, solving problems, and working directly with customers and field teams.
You will work closely with our Service Team Lead and administrative support team to help manage service requests, diagnose issues, support field technicians, and ensure a high-quality customer experience from start to finish.
Key Responsibilities
Technical Support & Troubleshooting
- Perform remote diagnostics and troubleshooting for residential and commercial solar PV systems
- Analyze system performance data, monitoring platforms, and inverter communications
- Conduct screen-share sessions with customers to guide troubleshooting steps
- Support escalation cases requiring deeper technical investigation
- Verify field technician findings and completed work (photos, reports, system data)
Customer Communication
- Lead customer-facing Zoom calls and phone calls to explain issues and solutions clearly
- Provide a calm, professional experience for customers during service issues
- Translate technical findings into understandable language
Service Coordination Support
- Assist in triaging incoming service requests and prioritizing work
- Collaborate with Service Team Lead on job scoping and resolution strategy
- Help ensure proper documentation of service cases in CRM/service platforms
Warranty & Vendor Coordination
- Prepare and submit warranty claims with manufacturers (inverters, modules, etc.)
- Track warranty case progress and follow through to resolution
- Coordinate with vendors on technical support and replacements
Field Support & Quality Control
- Review technician reports, photos, and commissioning data for accuracy and completeness
- Provide feedback and support to field technicians as needed
- Help maintain consistent service quality standards
Financial & Administrative Support
- Assist with service job invoicing and cost tracking
- Support tracking of key service KPIs (response time, resolution time, service margins)
- Help ensure accurate documentation for billing and internal reporting
Qualifications
Required:
- 3+ years of experience in solar PV (service, installation, or engineering)
- Strong understanding of solar system components (inverters, monitoring, wiring, production issues)
- Experience troubleshooting solar system performance issues
- Native or fluent English speaker with excellent verbal communication skills
- Comfortable leading Zoom calls, phone calls, and screen-sharing sessions
- Highly organized and detail-oriented
- Ability to work independently
Preferred:
- Experience with common inverter platforms (e.g., Enphase, SolarEdge, SMA)
- Familiarity with monitoring platforms and remote diagnostics tools
- Experience with warranty processes and manufacturer coordination
- Basic understanding of electrical systems and NEC concepts
- Experience with CRM or service management software
- Exposure to service-related financial tracking or invoicing
Key Traits for Success
- Strong problem-solver who enjoys diagnosing and resolving issues
- Clear communicator who builds trust with customers and team members
- Comfortable operating in a fast-moving, sometimes ambiguous service environment
- Takes ownership of issues and follows through to resolution
- Balances technical depth with practical, customer-focused solutions
Compensation & Structure
- Competitive salary based on experience
Why This Role Matters
This role is critical to supporting our service team as we scale. You will help ensure our customers receive timely, professional support while enabling our field teams to operate efficiently and effectively.
Automate your job search with Sonara.
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FAQs About Solar Service Specialist - Technical and Customer Support Jobs at Exact Solar
What is the work location for this position at Exact Solar?
This job at Exact Solar is located in Newtown, Pennsylvania, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Exact Solar?
Employer has not shared pay details for this role.
What employment applies to this position at Exact Solar?
Exact Solar lists this role as a Full-time position.
What experience level is required for this role at Exact Solar?
Exact Solar is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Exact Solar for this role?
Exact Solar offers following benefits: Health Insurance, Dental Insurance, and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Exact Solar?
You can apply for this role at Exact Solar either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.