Solutions Architect – Federal (Presales)

Intact TechnologyReston, VA

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

ABOUT US:Intact Technology is a ServiceNow Elite Partner and federal services provider headquartered in the Washington, DC area. We were recently named ServiceNow’s Federal Partner of the Year (for the second time in three years) and the 2026 Worldwide AI Value Partner - recognition that reflects both our momentum and the outcomes we deliver for our customers.We help federal agencies get measurable value from their ServiceNow investments, particularly as they face increasing pressure to deliver real AI outcomes. Our Pathfinder AI offerings - Reset, Activate, and Accelerate - are designed to do exactly that, with defined timelines and guaranteed results.We are a small team doing enterprise-scale work, and we take both seriously. Our culture emphasizes ownership, autonomy, and accountability. We give our people the space to build, not just execute - to shape how we operate, not just follow a playbook.At Intact, we believe our people are our greatest differentiator. We invest in their growth, support flexible ways of working, and create an environment where strong ideas, technical credibility, and initiative are recognized and rewarded.THE ROLE:You will own and build Intact Technology’s federal presales function from the ground up.As the primary technical partner to our federal sales team, you will lead discovery conversations, deliver compelling demos, and translate customer mission challenges into tailored ServiceNow-based solutions. You will play a critical role in moving opportunities from early interest to signed contract.This is a ground-floor opportunity. You are not inheriting a process; you are defining how presales operates at Intact.TO BE SUCCESSFUL HERE YOU WILL:

Lead discovery conversations with federal stakeholders to uncover mission needs and pain points
Design and deliver impactful demos and technical presentations tied to real outcomes
Translate Intact’s Pathfinder AI offerings into clear, compelling value for customers

Support proposal development and respond to technical capability inquiries
Build repeatable demo environments and reusable assets
Develop and maintain a presales response library
Help define and refine Intact’s presales playbook from first conversation through contract award
Serve as the technical voice in the room, building credibility with both technical and executive audiences

REQUIRED QUALIFICATIONS:

Experience selling or supporting the sale of ServiceNow services or products
Demonstrated ability to engage both technical and executive stakeholders in a federal environment
Strong understanding of the federal buying landscape and customer challenges
Ability to operate independently and build structure where none exists
Excellent written and verbal communication skills

NICE TO HAVE QUALIFICATIONS:

Existing relationships within ServiceNow, the ServiceNow partner ecosystem, or federal agency IT leadership
Experience supporting federal procurement vehicles (e.g., SEWP, GSA, ITES)
Familiarity with federal IT priorities such as ITSM modernization, AI/ML adoption, zero trust, and digital transformation
Background in presales, solutions engineering, or technical consulting

OUR TALENT VISION:

We take ownership in our customers’ success, delivering excellence with purpose and precision, every time.
We’re passionate about harnessing innovation, data, and the power of AI to create meaningful outcomes that drive transformation for our clients and communities.
Our people are innovators, thinkers, and problem-solvers, blending human creativity with cutting-edge technology to design smarter, faster, more sustainable solutions.
Our culture values individuality and empowerment. We trust our teams to take initiative, think critically, and use emerging tools like AI to elevate how we work, learn, and deliver value.
We actively support a healthy blend between work and life and believe that sustainable performance comes from collaboration, curiosity, and continuous improvement.

OUR BENEFITS:

Ongoing personal and professional development opportunities.
Flexible paid time off, plus 12 paid holidays.
Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
Qualified 401(k) program.

PHYSICAL DEMANDSThis position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.WORK ENVIRONMENTThe work is primarily performed on-site in a professional office environment. This role routinely uses standard office equipment such as computers, and video conferencing technology. Work is typically conducted in a well-lit, temperature-controlled setting with moderate noise levels.EQUAL OPPORTUNITY EMPLOYERIntact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.DISCLAIMERThis job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.

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FAQs About Solutions Architect – Federal (Presales) Jobs at Intact Technology

What is the work location for this position at Intact Technology?

This job at Intact Technology is located in Reston, VA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Intact Technology?

Employer has not shared pay details for this role.

What employment applies to this position at Intact Technology?

Intact Technology lists this role as a Full-time position.

What experience level is required for this role at Intact Technology?

Intact Technology is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Intact Technology for this role?

Intact Technology offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, Flexible/Unlimited PTO, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Intact Technology?

You can apply for this role at Intact Technology either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.