Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
We are looking for a Solutions Consultant to serve as a trusted solution expert across Sales, Customer Experience, Implementation, Product, and Partner teams. In this role, you will help scope complex customer needs, design scalable solutions, support implementations, and provide guidance on best practices. You’ll work closely with cross-functional teams to identify risks, solve complex challenges, and ensure solutions are aligned with product capabilities and long-term customer success.
Responsibilities
- Support Sales, Implementation, Product, and Partner teams as a subject-matter expert on complex customer solutions.
- Participate in sales discovery and help scope business requirements, workflows, integrations, data migration, and advanced configurations.
- Identify potential risks, dependencies, edge cases, and product gaps during discovery and solution design.
- Validate proposed solutions against current product capabilities, implementation standards, and delivery feasibility.
- Clearly document scope, assumptions, dependencies, risks, and mitigation strategies.
- Provide solution guidance and support during implementation, including complex workflows, architecture decisions, data strategies, and scope changes.
- Serve as an escalation resource for complex or ambiguous customer and implementation requirements.
- Support partner-led implementations by reviewing solution designs and implementation plans and ensuring consistent quality.
- Collaborate with Product and Engineering to identify recurring implementation challenges, product gaps, and opportunities for improvement.
- Facilitate brainstorming and solution-design sessions with Sales, Implementation, Product, and Partner teams.
- Help develop and improve discovery questions, scoping templates, and solution-design frameworks.
- Coach teams on scalable, supportable solution approaches and best practices.
- Stay current on industry trends, product capabilities, and relevant technologies.
Requirements
- 4+ proven experience in a Solutions Consulting, Solutions Engineering, Consulting, Implementation, or similar role.
- Experience supporting complex customer solutions from discovery through implementation.
- Strong understanding of business software, IT systems, integrations, and technical/functional solution design.
- Experience with project management and cross-functional collaboration.
- Strong analytical and problem-solving skills, with the ability to understand complex business requirements and translate them into practical solutions.
- Excellent communication and presentation skills, including the ability to work with customers, executives, Sales, Product, Implementation, and Partner teams.
- Ability to identify risks, challenge assumptions, and recommend scalable solutions.
- Strong understanding of implementation best practices and customer delivery.
- Willingness and ability to continuously develop knowledge of the industry, product, and technology.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Paid Time Off (Vacation & Holidays)
- Training & Development
- Travel Bonus
- Maternity & Paternal Leave
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FAQs About Solutions Consultant Jobs at Neostella
What is the work location for this position at Neostella?
This job at Neostella is located in Chicago, IL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Neostella?
Employer has not shared pay details for this role.
What employment applies to this position at Neostella?
Neostella lists this role as a Full-time position.
What experience level is required for this role at Neostella?
Neostella is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Neostella for this role?
Neostella offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Neostella?
You can apply for this role at Neostella either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.