Solutions Engineer - Post Sales

MintlifySan Francisco, California

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Overview

Schedule

Full-time

Career level

Senior-level

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Why Mintlify?

We're on a mission to empower builders.

Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 18,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.
Small team, huge impact: We’re only 43 people today, backed by $22 million in funding, each new hire shapes the company’s trajectory.
Culture of slope over y-intercept: We value learning velocity, grit, and unapologetically unique personalities.

We grew in value faster than headcount and we’re looking to align the two quickly.

What you'll work on here

Lead high-volume migrations: Own 6+ migrations per week for SMB and Mid-Market customers, serving as the technical quarterback from kickoff through go-live (10-12 day cycles)
Manage offshore migration team: Coordinate 60% of your time with our overseas vendor partners—assigning work, conducting quality reviews, and ensuring deliverables meet Mintlify standards
Support strategic fast-growing accounts: Dedicate 40% of your time to high-potential logos via dedicated Slack channels—providing technical troubleshooting, triaging feature requests, and driving onboarding for expansion use cases
Hands-on technical execution: Debug migration issues, write custom scripts, and build technical solutions when complexity requires direct engineering work
Customer communication: Maintain proactive communication throughout migrations (30% of time), setting expectations, providing updates, and building confidence in the process
Collaborate with engineering: Partner with product and engineering teams (10% of time) to prioritize and ship critical features or fixes that accelerate scaled customer success
Build customer health infrastructure: Work with the Head of Post-Sales/CS to design and implement CRM tracking systems, customer health score models, and operational dashboards for the scaled segment
Analyze and report on product metrics: Track adoption rates, feature usage, and migration metrics (completion rates, cycle time, CSAT) across your segment; surface insights to inform product and go-to-market strategy
Create weekly feature communication: Build and own a scalable system for communicating new features and product improvements to scaled customers on a weekly basis
Drive continuous improvement: Identify bottlenecks in scaled onboarding, build repeatable processes, and optimize workflows as customer volume grows

What you bring to the table

Technical depth: Strong proficiency in web technologies (HTML, CSS, JavaScript, Git) with ability to write code, debug issues, and architect technical solutions independently
High-volume execution: Track record of managing high-velocity technical implementations or onboarding programs in B2B SaaS; comfortable juggling 6+ concurrent projects
Systems thinking: Experience building operational infrastructure—CRM workflows, health scoring models, customer communication systems—ideally from 0 to 1
Data-driven mindset: Comfortable analyzing product usage data, building dashboards, and translating metrics into actionable insights
Vendor and stakeholder management: Comfortable coordinating distributed teams, running structured QA processes, and holding partners accountable to SLAs
Customer communication excellence: Can distill complex technical concepts for both technical and non-technical audiences; proactive and clear communicator across Slack, email, and video
Bias toward action: Comfortable working in ambiguity, building processes from scratch, and solving novel problems without waiting for perfect instructions
Bonus: Experience with documentation platforms (Docusaurus, GitBook, ReadMe, etc.), MDX, or static site generators; familiarity with customer success tools like Salesforce, Vitally, or ChurnZero

Company Benefits:

Competitive compensation and equity
20 days paid time off every year
401k or RRSP
$420/mo. wellness stipend
100% coverage for Health, dental, vision
Free Ubers to and from work
Free lunch and dinners
Annual team offsite (previously went to Alaska, Hawaii)

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FAQs About Solutions Engineer - Post Sales Jobs at Mintlify

What is the work location for this position at Mintlify?

This job at Mintlify is located in San Francisco, California, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Mintlify?

Employer has not shared pay details for this role.

What employment applies to this position at Mintlify?

Mintlify lists this role as a Full-time position.

What experience level is required for this role at Mintlify?

Mintlify is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Mintlify?

You can apply for this role at Mintlify either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.