Solutions Engineer
PrivyBoston, MA
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Schedule
Full-time
Career level
Senior-level
Remote
Remote
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
We’re looking for a Solutions Engineer who will be the technical bridge between our sales, product, and customer success teams—owning the end-to-end onboarding and implementation experience for new enterprise clients. You’ll partner with merchants to design and deliver tailored solutions, from integrations to advanced use cases, ensuring every enterprise brand launches smoothly and successfully.
What you'll do
- Develop and maintain deep expertise in Privy’s email and SMS marketing platform to guide new clients through setup, integrations, and advanced use cases during onboarding.
- Partner with Sales to win new business by helping prospects understand what Privy can do for their ecommerce growth.
- Own the end-to-end onboarding experience for new Privy clients — from kickoff to successful launch — ensuring every account is fully set up, trained, and seeing measurable results.
- Run technical discovery sessions: gather requirements, explore creative solutions, explain tradeoffs, and capture insights for our Product team.
- Build and deliver proofs of concept for brands with more complex needs, working alongside our onboarding and engineering teams.
- Support customers and partners using custom or advanced integrations.
- Create technical resources—guides, code snippets, tutorials—that show customers how to implement features and follow best practices.
- Act as a creative problem solver, helping brands unlock new ways to use Privy for revenue growth.
- Work with integration partners to ensure smooth, high-quality connections that improve the customer experience.
Requirements
- 3+ years of experience in a sales engineering, solutions engineering, technical support, or similar role.
- Strong knowledge of ecommerce; Shopify ecosystem experience highly preferred.
- Success in customer-facing, revenue-driving roles.
- A “customer-first” mindset and passion for problem solving.
- Technical skills with frontend technologies (JavaScript, CSS, HTML) and the ability to build proof-of-concept integrations using APIs.
- Curiosity and attention to detail—you go deep until you understand how things really work.
- Comfort working across go-to-market, product, and engineering teams.
- Strong communication skills—you can explain complex technical ideas clearly and confidently in live conversations.
- Ability to stay calm under pressure and present equally well to executives and hands-on users.
- A self-starter who thrives in ambiguity and can figure out answers to complex or undocumented questions.
- Experience working with enterprise-level customers is a plus.
Benefits
- High autonomy with no career ceilings.
- Challenging and interesting work.
- Amazing colleagues.
- Competitive salary and equity.
- Work remotely.
- Covered health, dental, and vision insurance.
- Regular team events and off-sites.
- Unlimited PTO and generous paid parental leave.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Solutions Engineer Jobs at Privy
What is the work location for this position at Privy?
This job at Privy is located in Boston, MA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Privy?
Employer has not shared pay details for this role.
What employment applies to this position at Privy?
Privy lists this role as a Full-time position.
What experience level is required for this role at Privy?
Privy is looking for a candidate with "Senior-level" experience level.
Does Privy allow remote work for this role?
Yes, this position at Privy supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Privy for this role?
Privy offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Parental and Family Leave, Flexible/Unlimited PTO, Career Development, Home Office Reimbursement/Stipend, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Privy?
You can apply for this role at Privy either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.