Solutions Support, Compliance Manager

in CollaborativeAustin, TX

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Overview

Schedule

Full-time

Career level

Director

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Benefits:

Medical: Blue Cross Blue Shields of Michigan
Dental: Delta Dental
Vision: VSP
Life: The Standard
Voluntary Life: The Standard
Short Term Disability: The Standard
Long Term Disability: The Standard
Hospital: The Standard
Critical Illness: The Standard
Accident: The Standard
401K - After 3 months of employment

The Solutions Support, Compliance Manager is responsible for conducting on-site safety and compliance audits at IHS locations, ensuring all staff adhere to approved SOPs, Preventive Maintenance (PM) standards, and safety requirements. This role serves as the organization’s independent compliance authority—verifying work quality, identifying risk, and presenting clear, defensible findings to both internal leadership and the client.This position operates as an auditor and validator, not a supervisor, and ensures IHS operations remain compliant, safe, and contract-ready.Primary ResponsibilitiesSite Safety & Compliance Audits

Conduct routine and ad-hoc on-site inspections at IHS locations
Verify compliance with:
- Safety standards and site-specific requirements
- IHS contractual obligations
- Company SOPs and PM protocols
Identify unsafe conditions, procedural deviations, and performance gaps
Document findings with objective evidence (photos, logs, records, interviews)

SOP & Preventive Maintenance Validation

Review completed work across all staff for:
- Proper execution of Preventive Maintenance (PM)
- Adherence to documented SOPs
- Accuracy and completeness of work documentation
Validate that work performed aligns with contract scope and client expectations
Identify trends, repeat deficiencies, or systemic failures

Reporting & Client Communication

Prepare formal audit and inspection reports with:
- Findings
- Risk level (minor / major / critical)
- Supporting evidence
Present major findings directly to the client when required
Deliver a ready After-Action Review (AAR) for significant findings, including:
- Root cause analysis
- Immediate corrective actions
- Long-term prevention recommendations

Corrective Actions & Follow-Up

Develop and track Corrective Action Plans (CAPs)
Coordinate with Operations and Solutions Support to ensure remediation
Re-inspect and validate corrective actions have been properly implemented
Escalate unresolved or high-risk issues to executive leadership

Cross-Functional Compliance Support

Serve as a compliance and safety advisor to:
- Solutions Support
- Operations
- Program Leadership
Provide guidance on SOP interpretation and PM standards
Support continuous improvement of SOPs and safety processes

Required Qualifications

Experience conducting field audits, safety inspections, or compliance reviews
Strong understanding of:
- SOP enforcement
- Preventive Maintenance standards
- Safety and risk management principles
Ability to independently assess work quality and compliance
Strong written reporting and presentation skills
Comfortable engaging with client representatives on compliance matters

Preferred Qualifications

Prior experience supporting or auditing IHS sites
Background in facilities, maintenance, environmental, or safety compliance
Experience preparing AARs, audit reports, or client-facing findings
Familiarity with service-order or PM-based operational environments

Core Competencies

Detail-oriented with a strong compliance mindset
Professional, objective, and credible in the field
Confident presenting findings to leadership and clients
Strong judgment and integrity
Able to balance enforcement with partnership

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FAQs About Solutions Support, Compliance Manager Jobs at in Collaborative

What is the work location for this position at in Collaborative?

This job at in Collaborative is located in Austin, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at in Collaborative?

Employer has not shared pay details for this role.

What employment applies to this position at in Collaborative?

in Collaborative lists this role as a Full-time position.

What experience level is required for this role at in Collaborative?

in Collaborative is looking for a candidate with "Director" experience level.

What benefits are offered by in Collaborative for this role?

in Collaborative offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at in Collaborative?

You can apply for this role at in Collaborative either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.