Spa Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower - a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA's best views.

About the Role

Four Seasons Hotel and Residences New Orleans is seeking candidates to join our Spa team as a Spa Coordinator/Receptionist. The Spa Coordinator/Receptionist serves as the first point of contact for guests, ensuring a warm, professional, and seamless experience from booking to checkout. This role requires exceptional organizational skills, a guest-centric approach, and the ability to multitask in a dynamic environment. The Spa Coordinator/Receptionist is responsible for handling appointments, assisting with retail sales, maintaining reception and spa areas, and coordinating with various departments to ensure Four Seasons' standards of service are upheld.

What You Will Do

• Welcome and consult with guests about services, amenities, and spa facilities.

• Set and coordinate appointments, ensuring accuracy and alignment with guest preferences.

• Anticipate guest needs, resolve issues promptly, and ensure a memorable experience.

• Handle telephone and email inquiries according to Four Seasons' service standards.

• Manage spa booking systems, ensuring reservations are accurate and optimized for productivity.

• Maintain communication logs and update staff on changes to bookings or tasks.

• Assist therapists and attendants with operational needs, ensuring smooth service delivery.

• Process payments, gratuities, and service vouchers accurately.

• Maintain product knowledge and assist guests with retail purchases.

• Participate in monthly and quarterly retail inventories, ensuring accuracy and accountability.

• Maintain a neat, organized, and professional reception area.

• Update forms, reference materials, and guest collateral as required.

• Work closely with engineering and housekeeping to maintain an environment adequate for guests.

• Handle lost and found items appropriately, ensuring guest belongings are returned.

What You Bring

• Reading, writing, and oral proficiency in English; additional languages are a plus.

• Excellent communication and organizational skills, with the ability to prioritize in a busy environment.

• Previous experience in a similar role (2 years preferred) within a luxury spa or hospitality setting.

• Knowledge of spa software systems and hotel interface programs such as Book4Time, Opera, and HotSOS, preferably.

• Proficiency in Microsoft Office (Word and Excel) and Canva.

• High grooming standards, a genuine smile, and a professional demeanor.

• Passion for the health and wellness industry, with a proactive and guest-focused mindset.

What We Offer

• Competitive compensation and benefits package.

• Opportunities for professional growth within a globally recognized luxury brand.

• Access to world-class training and development programs.

• A collaborative and supportive work environment that values innovation and excellence.

• Exclusive complimentary and discounted hotel stays across Four Seasons properties worldwide.

• The chance to work in a diverse and inclusive culture, contributing to creating memorable guest experiences.

Schedule and Hours

• This is a full-time position. Candidates must be able to 40 hours weekly with a flexible schedule that includes mornings, nights, weekends, and holidays.

Want to know more about working for Four Seasons? Visit us at:

• Four Seasons Hotel and Private Residences New Orleans: https://www.fourseasons.com/neworleans/

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• See what our employees are saying at: #FSEmployee

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf