Spa Receptionist (Weekends/Part-Time ) At The Pearl Hotel Spa
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Overview
Job Description
Job Summary
The Spa Receptionist is responsible for creating a welcoming and seamless experience for spa guests from arrival to departure. Responsibilities include greeting and checking in guests, scheduling spa appointments, informing guests of spa packages, promotions, and rates, and assisting with retail purchases. You should also be able to recommend additional spa services and up-sell spa products.
The Spa Receptionist serves as the primary point of contact for spa guests and helps ensure smooth daily operations while providing exceptional guest service.
Primary Responsibilities & Essential Functions
- Maintain complete knowledge of and comply with all company policies and standards
- Maintain up-to-date knowledge of spa services, packages, promotions, and pricing
- Greet and welcome spa guests in a professional and friendly manner
- Schedule, modify, and confirm spa appointments using the spa booking system
- Check guests in and out for services and process payments accurately
- Answer phones, respond to guest inquiries, and provide information about services and availability
- Assist guests in selecting spa services and recommend appropriate treatments based on guest preferences
- Promote spa services, packages, and retail products to enhance the guest experience
- Provide appropriate and consistent levels of guest service and hospitality
- Maintain detailed and accurate records of appointments, guest preferences, and transactions
- Ensure the reception area and retail displays remain clean, organized, and presentable
- Maintain knowledge of all spa and resort programs, services, and offerings
- Coordinate with spa therapists and other team members to ensure smooth service flow
- Resolve guest concerns in a manner that promotes positive guest relations
- Maintain cleanliness and organization of the reception area and common spa spaces
- Assist with inventory tracking and notify supervisors of retail or supply shortages
- Work cooperatively and professionally with all departments
- All other duties as assigned
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