Spa Receptionist

The Lake EstateTilton, NH

Overview

Remote

On-site

Job Description

Throughout our history, many have lived and thrived on the water and land we now call home. At The Lake Estate on Winnisquam, a luxury resort, we honor the history of the land and natural beauty in which we are fortunate to live. Our passion and dedication in delivering personalized service and memorable experiences set us apart as a hospitality leader. Join our team and be part of a family that values both tradition and innovation.The Spa Receptionist will be the primary point of contact for spa guests, greeting clients, answering phones, scheduling appointments, overseeing the front desk, and providing information about spa services and products. DUTIES AND RESPONSIBILITIES:Greet and welcome clients, ensuring a positive and comfortable experience. Answer phone calls and respond to emails promptly and professionally. Address client inquiries regarding spa services, treatments, packages, and promotions. Handle customer complaints and resolve issues efficiently. Provide tours of the spa facility and assist with check-in procedures. Schedule and manage appointments for spa treatments and services. Confirm, cancel, and reschedule appointments as needed. Maintain accurate records of client appointments and preferences. Manage the front desk area, ensuring it is clean, organized, and welcoming. Process payments and maintain accurate records of client transactions. Assist with inventory management, ordering, and selling spa products. EDUCATION & SKILLS:2+ years of experience in a customer service or hospitality role

Excellent communication and people skills

Flexible schedule to meet the operational demands of the spa, including night and weekend shifts

Prior experience working in a spa or wellness center preferred.Must be able to work a flexible schedule which may include weekends and evening shifts.

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FAQs About Spa Receptionist Jobs at The Lake Estate

What is the work location for this position at The Lake Estate?

This job at The Lake Estate is located in Tilton, NH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at The Lake Estate?

Employer has not shared pay details for this role.

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