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Spa Sales and Guest Service Associate

LehiLehi, Utah

$15 - $20 / hour

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Overview

Schedule
Alternate-schedule
Full-time
Part-time
Career level
Senior-level
Remote
On-site
Compensation
$15-$20/hour
Benefits
Career Development

Job Description

Benefits:
  • Bonus based on performance
  • Flexible schedule
  • Opportunity for advancement
  • Training & development
Front Desk Sales Receptionist
Hand & Stone Massage & Facial Spa – Lehi
Earn $15/hour + Uncapped Membership Commissions
Top performers can earn $30+ per membership sold!
We are not looking for someone to simply answer phones and check guests in.
We are looking for a friendly, confident, sales-focused professional who wants to create an exceptional guest experience while earning great commissions.
What Success Looks Like
⭐ 1. Membership Sales (Our #1 Priority)
Hand & Stone is a membership-based business. Your primary responsibility is confidently introducing and selling memberships to guests.
  • Must enjoy talking with people.
  • Must be confident—not shy or timid.
  • Must be comfortable asking every qualified guest to become a member.
  • Sales experience is a plus but we'll train the right person.
😊 2. Create an Amazing First Impression
Every guest should feel welcomed the moment they walk through our doors.
You will:
  • Smile and greet every guest immediately.
  • Create positive energy from the first interaction.
  • Make every guest feel valued and appreciated.
📅 3. Booking Accuracy
Accuracy matters.
You must:
  • Book appointments correctly.
  • Verify services, therapists, dates, and times.
  • Help keep our schedules running smoothly.
🔄 4. Rebook Every Guest
Every guest should leave with their next appointment scheduled whenever possible.
You should confidently recommend a follow-up visit and explain the benefits of staying consistent with their wellness routine.
⬆️ 5. Recommend Upgrades & Additional Services
Help guests get the most from every visit by recommending upgrades and additional spa services that fit their needs.
🎁 6. Promote Gift Cards
Gift cards are an important part of our business.
You should comfortably introduce gift card promotions and suggest them for birthdays, holidays, anniversaries, and special occasions.
🌟 7. Professionalism Matters
We expect every team member to represent Hand & Stone with professionalism.
This includes:
  • Staying off your personal phone while working.
  • Standing to greet guests whenever possible.
  • Opening the door for guests.
  • Offering water and warm neck wraps.
  • Maintaining a clean, organized front desk.
  • Creating a warm, welcoming, and positive atmosphere for every guest.
What We Offer
  • Starting pay: $15.00/hour
  • Uncapped membership commissions
  • Top performers earn $30+ per membership
  • Paid training
  • Advancement opportunities
  • A positive, supportive team environment
If you're outgoing, dependable, love helping people, and want to be rewarded for your performance, we'd love to meet you!
Hours
  • 15-28 hours a week we can do a set schedule.  We need a mix of 1-2 closing shifts 2 opening weekdays  and 1 Sunday a month and can work Saturdays  (We can hire multiple or just one person)
  • On occassion helping on another shift when required
Compensation: $15.00 - $20.00 per hour

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment.  Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

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FAQs About Spa Sales and Guest Service Associate Jobs at Lehi

What is the work location for this position at Lehi?
This job at Lehi is located in Lehi, Utah, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Lehi?
Candidates can expect a pay range of $15–$20 per hour for this role.
What employment applies to this position at Lehi?
Lehi lists this position under the following employment categories:
  • Alternate-schedule
  • Full-time
  • Part-time
What experience level is required for this role at Lehi?
Lehi is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Lehi for this role?
Lehi offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Lehi?
You can apply for this role at Lehi either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.