Overview
Job Description
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
- Deliver professional and personalized spa treatments including massages, facials, body treatments, and wellness therapies to guests
- Assess client needs, preferences, and health conditions to customize and recommend appropriate treatment plans
- Maintain exceptional standards of cleanliness, sanitation, and hygiene in all spa treatment areas and facilities
- Manage client appointments, scheduling, and booking systems to ensure efficient spa operations
- Educate clients on available spa services, treatment benefits, and wellness recommendations
- Maintain a professional appearance, demeanor, and communication style consistent with Fairmont standards
- Process client payments, handle transactions, and manage spa billing accurately
- Ensure full compliance with health, safety, and sanitation regulations and facility protocols
- Collaborate effectively with spa management, fellow therapists, and hotel staff to deliver exceptional guest experiences
- Monitor and maintain inventory of spa products, supplies, and equipment, reporting shortages to management
- Respond professionally to client inquiries, concerns, and feedback to ensure guest satisfaction
Qualifications
Required Qualifications:
- Valid spa therapist license or certification from an accredited institution
- Minimum 2 years of professional spa therapy experience in a luxury hospitality setting
- Certification in at least two spa treatment modalities (massage therapy, facials, body treatments, or wellness therapies)
- Current First Aid and CPR certification
- Strong knowledge of anatomy, physiology, and contraindications related to spa treatments
- Excellent communication and interpersonal skills with the ability to interact professionally with diverse clientele
- Proficiency in spa management software and point-of-sale (POS) systems
- Demonstrated commitment to health, safety, and sanitation standards in spa environments
Additional Information
WHAT IS IN IT FOR YOU:
- Come As You Are
- Work With Purpose
- Grow, Learn and Enjoy
- Explore Limitless Possibilities
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