Spare Parts Coordinator

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

The Spare Parts Coordinator supports the service organization by handling sales inquiries, processing orders, and building strong customer relationships. This role requires strong attention to detail, a customer-first mindset, and effective communication skills within the automation and robotics environment.

What we do

The Spare Parts team plays a critical role in supporting our customer site operations and the broader service department organization by ensuring timely delivery of the correct replacement parts required to keep sites running smoothly. Through close collaboration and proactive engagement with our onsite customers, the team drives operational excellence, focusing on delivering best-in-class quality, system reliability, and performance.

What you'll do

• Assist in managing the sales pipeline for spare parts and components.

• Accurately process and manage customer orders, ensuring timely delivery and providing regular status updates to maintain a high level of service.

• Respond promptly to customer questions about product availability, pricing, and order status.

• Collaborate with inventory, logistics, and service teams to ensure parts availability and resolve order issues.

• Submit requests to update customer records in the CRM.

• Run reports in SAP and analyze data to send weekly emails to customers with open order status updates.

• Manage the Return Material Authorize (RMA) request for materials and parts returned. Ensure customer sites provide critical documentation (ie; why replacement is needed, info required for Quality to perform RCA), identify sales order changes, and potential budget adjustments.

• Identify and escalate delivery delays that may impact customer site service levels.

• Contribute to continuous improvement initiatives to streamline sales and order processing workflows.

What you'll need

• Associates degree or equivalent experience in business, sales, supply chain, maintenance, manufacturing or related field preferred.

• Minimum of 2 years of experience in inside sales, customer service, or order management, ideally in automation, robotics, or industrial technology.

• Strong communication and interpersonal skills.

• Proficiency with ERP software (SAP), PLM Software (Teamcenter), CRM Software, and Microsoft Office Suite. Professional understanding of Excel.

• Detail-oriented with excellent organizational and multitasking abilities.

• Ability to work collaboratively in a fast-paced, team-oriented environment.

• Knowledge of spare parts, inventory management, or supply chain processes is a plus.

Our Environment

• Up to 10% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.

• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

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About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $25.96 - $35.96 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.