Specialist 3, Fraud Operations

We’re looking for talented professionals to join us in bringing smart money management and payment solutions to everyone’s fingertips.

This position is classified as structured hybrid, with an expectation of a minimum of three (3) days per week working in the office and flexibility to work remotely on the remaining days. On-site expectations may evolve over time to support business needs, with clear communication provided in advance.

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JOB DESCRIPTION

Location Requirement

This position is open only to candidates who currently reside in one of the following approved locations:

Birmingham, AL; Tampa, FL; Blue Ash or Cincinnati, OH

Job Summary

You will be responsible for examining account activity utilizing various proprietary and industry tools to detect and prevent fraudulent activity as well as investigating suspected, alleged or known internal and external fraud perpetrated against Green Dot and its customers.

Key Responsibilities

• Conduct investigations of suspicious loss or account activity related to straightforward or moderately complex fraud schemes.  Investigations involve highly confidential data and communication w/external and internal partners

• Execute SQL data pulls and batch processes related to fraud investigations

• Present findings and recommendations from fraud investigations 

• Recommend actions on merchants, accounts and fraud strategy for rules implementation

• Utilize and understand all relevant materials for weekly and monthly reporting and perform ad hoc analytical activities 

• Assist with minor database administration activities

• Process any daily queue work or email referrals as needed to support the Fraud Operations team

• Communicate with partners related to current research requests

• Use sound judgment to plan and accomplish goals under general supervision 

Required Qualifications

• Minimum 2 years of professional experience in an analytical role, preferably in the financial services industry, or fraud operations

• Demonstrated strong verbal and written communication skills

Preferred Qualifications

• Bachelor’s Degree or relevant professional certifications

• High level working experience and proficiency in Excel and SQL

Ability to work in the U.S. without sponsorshipAbility to meet the location requirement outlined above

POSITION TYPE

PAY RANGE

The targeted full-time base salary for this position is $38,200 to $57,200 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

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We’re Here to Support You—Accommodations Upon Request

Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential.

Work Authorization RequirementAt Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.

Important Notice on Application AccuracyWe value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded.