Specialist, Facilities

The Specialist, Facilities ensures the smooth, safe, and efficient operation of the organization's physical environment. This role supports day‑to‑day facilities needs, coordinates maintenance and repairs, manages vendors, and provides responsive service to employees and leaders. It's a blend of operational execution, problem‑solving, and customer service-keeping the workplace functional, compliant, and welcoming.

Responsibilities:

• Respond to facilities tickets and service requests, ensuring timely resolution and clear communication.
• Coordinate and track preventive maintenance schedules for store locations.
• Create and maintain training modules for maintenance training and troubleshooting.
• Provide training to store leaders in preventive maintenance and troubleshooting issues.
• Track facilities budgets, invoices, and purchase orders.
• Maintain documentation for maintenance logs, vendor contracts, and compliance records.
• Prepare reports on facilities performance, service levels, and improvement initiatives.
• Assist with BQ maintenance and project management.

Required Qualifications:

• Bachelor's degree or Trade School
• 6+ years of experience in facilities and maintenance
• Skilled with Microsoft Office
• Proficient maintenance and mechanical skills
• Basic knowledge of D365
• Proficiency in SmartSheet, Gantt charts, or other project management software.
• Able to lift 75 pounds
• Able to work in a non-climate-controlled environment
• Knowledge of building systems, maintenance procedures, and safety regulations
• Understanding of preventive maintenance principles and practices

Preferred Qualifications:

• Certification in Facilities Management (CFM, FMP, SFP)
• Experience in capital projects within retail facilities
• Experience in store openings, remodels, and closures
• Knowledge of HVAC Operations and systems

Behavioral Traits for Success:

• Demonstrates meticulous adherence to established procedures and processes to ensure consistent, high-quality results
• Displays precision and attention to detail, consistently checking and double-checking work
• Works independently at a steady pace, minimizing reliance on others for completion
• Provides support and service to others in a professional and polite manner, fostering positive interactions
• Makes decisions based on factual examination of procedures and expertise in the field
• Communicates with factual precision, politeness, and specificity, emphasizing knowledgeable details

Working Environment:

• Typical office environment with climate control and sufficient lighting, ergonomic desk/chairs
• Corporate Office located St. Louis, MO
• Travel potential up to 10%
• Lifting above 75 pounds
• Work in a non-climate-controlled environment at times
• Rotating on call

Your Performance Will Be Measured On:

Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following.

• Timely resolution of service requests
• Contractor and Vendor management
• Consistent adherence to high standards of work quality and accuracy
• Effective communication and problem-solving
• Budget-conscious management of facilities-related expenses
• Effective scheduling and oversight of preventive maintenance activities
• Decision-making and judgment
• Stakeholder feedback
• Compliance with regulatory requirements and safety standards
• Successful management and execution of facility-related projects within established parameters

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may be deemed appropriate.