Specialist, Client Operations

The Bank of New York MellonNew York, NY

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

JobID: 82115

Category: Client Operations & Reporting

JobSchedule: Full time

Posted Date: 2026-10-02T12:50:50+00:00

JobShift: Day

Base Salary Min: 52000

We're seeking a future team member for the role of:

Specialist to join our Client Operations, Ginnie Mae Operations team. This role is in New York, NY

In this role, you'll make an impact in the following ways:

Direct Contact with clients for troubleshooting, correcting errors/exceptions and inquiries
Independently assist clients by responding to phone, email, and other inquiries regarding supported services
Provide daily Reconciliations as well as metrics. Reviews daily open items to ensure proper follow-up and closure
Meet all Service Level Agreements for daily deliverables
To successfully ensure all tasks and assigned projects deliverables are met

To be successful in this role, we're seeking the following:

Bachelor's degree or the equivalent combination of education and experience is required.
0-3 years of total work experience preferred.
Preferred Customer Service experience
Excellent verbal and written skills
Excellent Communicator
Take a lead role in the processing and timely issuance of securities
Provides quality support to clients with routine transactions and processes daily. Under direct supervision, assist clients by responding to phone, email and other inquiries regarding company products, services and procedures.
Provides basic technical assistance to clients and assists in responding to straightforward client inquiries

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FAQs About Specialist, Client Operations Jobs at The Bank of New York Mellon

What is the work location for this position at The Bank of New York Mellon?

This job at The Bank of New York Mellon is located in New York, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at The Bank of New York Mellon?

Employer has not shared pay details for this role.

What employment applies to this position at The Bank of New York Mellon?

The Bank of New York Mellon lists this role as a Full-time position.

What experience level is required for this role at The Bank of New York Mellon?

The Bank of New York Mellon is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at The Bank of New York Mellon?

You can apply for this role at The Bank of New York Mellon either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.