Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Job Description
JobID: 82348
Category: Client Service Management
JobSchedule: Full time
Posted Date: 2026-10-12T16:33:08+00:00
JobShift: Day
Base Salary Min: 52000
We're seeking a future team member for the role of Specialist, Client Service Management II to join our Wealth Management team. This role is located in Berkeley Heights, NJ.
In this role, you'll make an impact in the following ways:
- Serve as a point of contact for clients to resolve moderately complex day-to-day issues and direct them to the appropriate resources at BNY.
- Ensure strong client relationships are maintained by researching and resolving inquiries efficiently and accurately.
- Participate in the end-to-end client service delivery model and report on client satisfaction.
- Support issue resolution for moderately complex day-to-day matters and engage internal partners as needed.
- Collect data on the execution of service commitments and build understanding of the client's business.
- Serve as a project team member on initiatives that help clients streamline their operating model across the franchise.
- Contribute to a culture of continuous service improvement, including digital adoption.
- Build relationships with business partners and support client service activities related to sales support, including assisting with RFPs, KPIs, and client documents by providing required data.
To be successful in this role, we're seeking the following:
- Bachelor's degree or the equivalent combination of education and experience is required.
- 3-5 years of total work experience preferred.
- Experience in an operational area and/or client services preferred.
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FAQs About Specialist, Client Service Management II Jobs at The Bank of New York Mellon
What is the work location for this position at The Bank of New York Mellon?
This job at The Bank of New York Mellon is located in NJ, NJ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at The Bank of New York Mellon?
Employer has not shared pay details for this role.
What employment applies to this position at The Bank of New York Mellon?
The Bank of New York Mellon lists this role as a Full-time position.
What experience level is required for this role at The Bank of New York Mellon?
The Bank of New York Mellon is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at The Bank of New York Mellon?
You can apply for this role at The Bank of New York Mellon either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.