Specialty Collections Associate

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for:

• Medical, dental, and vision plans with no-cost and low-cost options
• Annual employer HSA contribution
• 401(k) matching and immediate vesting
• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:

o Associate / Sr. Associate: $350

o Manager / Sr. Manager: $600

o Director: $800

o Executive Director: $900

o VP or Above: $1,000

• 100% employer-paid life and disability insurance
• No-cost health and wellbeing programs, including a gym benefit
• Six weeks of paid parental leave
• Paid Volunteer Time Off, plus a company donation to a charity of your choice

What to Expect

This employee is primarily responsible for managing a queue of delinquent and non-delinquent accounts and investigating, monitoring, and resolving specialty accounts. The position will comply with internal policy and procedures on handling specialty accounts. All positions within the Operations Division are expected to collaborate cross[1]divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

What You Will Do

1. Manage a queue of delinquent and non-delinquent accounts

• Handle inbound and outbound calls as needed per position
• Ensure all account activity is properly documented per department standards
• Perform medium to heavy skip tracing activities utilizing free and paid tools such as Accurint, TLO etc. (where applicable)
• Manage repossession assignments and all relevant activities (where applicable)
• Adhere to department standards for effective queue management

2. Performance Coaching

• Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. Assist in the development of other team members and provide day-to[1]day mentoring and guidance as requested by leadership.

3. Perform all other duties as assigned

What You Will Bring

• 2 years collection or relevant experience (automotive preferred).
• High school graduate or GED equivalent
• Bachelor's degree preferred
• Basic computer skills- Knowledge of Windows including Word and Excel
• Strong communication skills- Ability to clearly communicate thoughts and ideas to peers and customers
• Strong listening skills- Ability to listen and understand direction
• Strong negotiation skills- Ability to negotiate mutually beneficial arrangements with the customer • Skip tracing skills- Ability to utilize various skip tracing tools (where applicable)

Work Environment

Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.