Sr. Manager, Technical Account Management
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Overview
Job Description
- You will have direct management responsibility for your team's resources, objectives, morale, and culture. We believe great leaders attract great talent — so you'll play a key role in hiring, developing, and retaining top performers across every functional role.
- Day to day, you will encourage your team in delivering outstanding customer experiences and compelling value propositions. You'll set quarterly individual goals, provide ongoing performance feedback, and conduct formal performance appraisals that drive growth and accountability.
- We expect you to bring deep inspection to the business — truly understanding your customers' challenges and enabling your group to assist customers in overcoming them. You'll partner with Product, Engineering, and the broader Adobe ecosystem to ensure your customers' needs are heard and prioritized.
- You will evaluate key performance indicators to identify trends in organizational health, including customer happiness, operating efficiency, solution adoption, and customer retention. We count on you to advocate for your team, driving global visibility and collaborating across boundaries on process improvements, customer concerns, and local business objectives.
- You'll also engage directly in support of key accounts and critical issue management, own one or more global programs for the Support leadership team, and partner with Customer Success and Sales leadership to align Support efforts to local sales and retention objectives.
- We're looking for a leader with at least 5 years of people management experience in a fast-paced, enterprise-level software support, professional services, or account management environment. Have you led teams that support customers in highly regulated industries such as Financial Services, Healthcare, Life Sciences, or Government? That experience is strongly preferred!
- We value core proficiencies in Leadership, Customer Relations, Performance Management, Process Management, Data Analysis, Problem Solving, Effective Communication, Critical Thinking, Business Insight, and Technical Curiosity. You should act as a role model — setting an example of integrity, ethical behavior, and professionalism for your colleagues and peers.
- Strong organizational skills are a must — we need someone capable of prioritizing, managing, and completing projects across different functions. You should have outstanding communication skills (presentation, written, and verbal), along with explaining complex concepts simply. We also value excellent problem-solving skills along with navigating complicated situations professionally.
- Direct experience with Adobe's Content Management Solutions (Workfront, AEM) is required, and experience with our broader Customer Experience Orchestration portfolio is highly desired. Familiarity with compliance and regulatory frameworks relevant to enterprise customers is a plus.
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Let’s Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
AI Use Guidelines for Interviews:Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.
Expected Pay Range:
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $147,100 -- $243,050 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In New York, the pay range for this position is $167,900 - $243,050 In Illinois, the pay range for this position is $157,400 - $227,900At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
