Sr. Claims Specialist

Company

Farm Family

Farm Family specializes in farm and ranch protection with a wide range of products including flexible farm packages, business owner policies, commercial package, workers compensation, commercial auto and select personal auto coverage. Farm Family is a leader in serving the Northeast and Mid-Atlantic markets and is pursuing growth across the U.S. The Farm Family entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Job Description

Purpose of the Role

The Claims Specialist is responsible for the end‑to‑end handling of New York Personal Injury Protection (PIP) claims, from initial investigation through resolution. Working with a high degree of autonomy, this role focuses on accurate coverage determination, compliance with New York no‑fault regulations, and fair, timely claim outcomes.

The Specialist manages moderate to high‑complexity PIP claims and collaborates closely with internal partners, medical providers, vendors, and defense counsel as needed.

Key Responsibilities

• Investigate, evaluate, negotiate, and resolve New York PIP claims in compliance with state statutes, regulations, and case law

• Handle PIP Arbitration and Lawsuits

• Confirm coverage, review facts of loss, and assess damages and medical necessity

• Review and process medical bills, applying fee schedules, coding standards, and cost‑containment methodologies

• Evaluate claim complexity and exposure; escalate or refer matters appropriately

• Communicate directly with claimants, attorneys, medical providers, and vendors

• Negotiate settlements and ensure proper documentation, releases, and regulatory timeframes

• Identify and address coverage, liability, or fraud indicators when present

• Maintain accurate claim documentation and meet regulatory and internal service standards

• Mentor or provide guidance to junior adjusters

Qualifications

• 6+ years of claims handling experience, handling New York PIP claims.

• In‑depth knowledge of New York insurance regulations, PIP statutes, and medical billing practices

• Experience evaluating medical records, treatment plans, and claim disputes

• Active adjuster license and ability to maintain required continuing education

• Strong negotiation, analytical, and written communication skills

Preferred Qualifications

• Bachelor's degree or equivalent professional experience

• Insurance designations or formal training in claims

• Experience handling higher‑exposure or litigated PIP claims

Work Environment

• Office‑based or hybrid environment with standard business hours

• Minimal physical demands; standard office setting

JOB FAMILY:

Claims Specialist

Sr. Claims Specialist

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Salary range is $60,000 - $106,000

PLEASE NOTE:

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.

Notice to Recruitment Agencies:

Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions.

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

The collection of your personal information is subject to our HR Privacy Notice

Benefits and Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.