Sr. Manager, Finance - Global Customer Service

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Summary:

The Senior Manager, Finance – Global Customer Services (GCS) serves as a strategic finance business partner to senior leaders across Service Marketing and Service Engineering. Reporting into GCS Finance leadership, this role supports financial strategy, planning, and execution across the service lifecycle and plays a critical role in driving profitable growth, margin expansion, and analytical rigor.

This position provides financial leadership by partnering with business leaders to translate strategy into financial outcomes, deliver accurate forecasts, and generate actionable insights that improve performance across commercial, engineering, and service delivery organizations.

Responsibilities:

Strategic Finance Partnership

• Act as the primary finance business partner to Service Marketing and Service Engineering supporting strategy development and execution.

• Translate service and portfolio strategies into financial implications, scenarios, and trade-offs to inform leadership decision-making.

• Support prioritization of investments aligned with growth, margin, productivity, and customer experience objectives.

Service Marketing & Commercial Finance

• Partner on pricing strategy, pricing governance, and deal economics across contracts, time & materials, per diem services, and new service offerings.

• Develop financial models for service portfolio changes, digital services, and bundled offerings, including lifecycle profitability and ROI analysis.

• Support sales enablement and deal escalation processes through scenario modeling, risk assessment, and post-deal performance tracking.

• Develop and publish reporting to track commercial KPIs including revenue, gross margin, pricing realization, and attach rates.

Service Engineering & Lifecycle Finance

• Partner with Service Engineering to embed financial rigor into serviceability, lifecycle planning, and cost optimization decisions.

• Develop cost and total-cost-of-ownership models to inform diagnosability, repairability, updateability, and field replaceable unit strategies.

• Provide financial support for new product development (NPD) business cases, service readiness, and lifecycle updates to ensure margin and installed-base objectives are met.

• Track and validate benefits from engineering-driven productivity, quality, and cost-reduction initiatives.

Planning, Forecasting & Reporting

• Support development of the annual operating plan, forecasts, and long-range plans across supported GCS functions.

• Deliver accurate, timely, and insight-driven financial reporting highlighting risks, opportunities, and countermeasures.

• Drive transparency, consistency, and accountability in financial and operational KPIs.

Governance & Controls

• Ensure adherence to BD financial policies, internal controls, and compliance requirements in a regulated medical device environment.

• Support governance and financial review processes for investments, pricing decisions, and major initiatives.

• Continuously improve financial processes, reporting, and analytical tools to support scalability and decision-making.

Minimum Requirements:

• Bachelor’s degree in Finance, Accounting, Economics, or related field.

• 7–10 years of progressive finance experience, ideally supporting service, commercial, or operations organizations in a complex, regulated environment.

• Experience in services-intensive businesses.

• Strong financial acumen with experience in business partnering, financial planning, and performance management.

• Strong systems and application skills (e.g., SAP, Excel, PowerPoint, financial planning tools).

• Advanced financial modeling, analytical, and problem-solving capabilities.

• Experience translating complex financial data into clear business insights.

• Experience working in a matrixed environment.

• Knowledge of GAAP, internal controls, and financial governance principles.

Preferred Experience:

• MBA, CPA, or equivalent advanced qualification

• Experience in healthcare, medical devices

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

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At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

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