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Sr. Product Manager - Customer Delivery Platforms

Chemical Abstracts Service, a Division of the American Chemical SocietyColumbus, OH

$150,000 - $175,000 / year

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Overview

Schedule
Full-time
Career level
Director
Remote
Hybrid remote
Compensation
$150,000-$175,000/year
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Product Strategy & Roadmap

  • Lead the development of product vision and strategic priorities for customer delivery platforms, informed by stakeholder insight, customer behavior, and industry direction.
  • Steward the multi-quarter roadmap, translating strategy into sequenced, measurable initiatives that advance both near-term platform improvements and long-term delivery platform strategy.
  • Translate emerging customer needs, usage patterns, and market opportunities into new delivery models, content packaging approaches, and platform capabilities.

Customer Experience & Platform Optimization

  • Improve customer‑facing platform experiences by identifying friction points and opportunities through analytics, feedback, and support trends.
  • Partner with UX, design, and technology teams to deliver intuitive, accessible, and reliable platform experiences.

Platform Capabilities & Technical Collaboration

  • Partner with engineering and architecture teams on platform capabilities, integrations, and technical enablers needed to support customer experience and business goals.
  • Act as a technically fluent product leader, able to discuss APIs, authentication, analytics instrumentation, and performance without serving as the technical owner.

Stakeholder & Vendor Management

  • Build alignment across sales, marketing, operations, editorial strategy, customer support, and technology teams.
  • Work with vendors and external partners to evaluate capabilities, manage priorities, and support effective delivery.
  • Communicate roadmap progress, decisions, tradeoffs, and risks clearly to stakeholders and leadership.

Measurement & Continuous Improvement

  • Define and monitor KPIs such as discoverability, access success, engagement, platform performance, support trends, and adoption of new capabilities.
  • Use evidence from launches, pilots, and operational results to refine priorities and improve outcomes over time.

This role can be based in our Washington, D.C. office or Columbus, OH offices. A reasonable rate of compensation for this position is between $150,000-$175,000 per year. ACS employees work a hybrid schedule, consisting of working onsite two days per work week, as decided by functional area. The balance of the week is open to working remotely, though employees are always welcome onsite each day if they choose.

ACS currently provides the following benefits for this position: paid vacation leave, paid sick leave, paid holidays, health insurance, flexible spending account or health care savings account, dental insurance, life insurance, vision insurance, retirement benefits, short- and long-term disability, and 4-week work from anywhere; each benefit is subject to the terms of the applicable program. Additional benefits may apply based on skills, experience, and location.

Any actual offer of employment, reflecting the total compensation package and benefits, will be made in the sole discretion of ACS. ACS reserves the right to amend or modify its employment benefits and compensation structure at any time.

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FAQs About Sr. Product Manager - Customer Delivery Platforms Jobs at Chemical Abstracts Service, a Division of the American Chemical Society

What is the work location for this position at Chemical Abstracts Service, a Division of the American Chemical Society?
This job at Chemical Abstracts Service, a Division of the American Chemical Society is located in Columbus, OH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Chemical Abstracts Service, a Division of the American Chemical Society?
Candidates can expect a pay range of $150,000 and $175,000 per year.
What employment applies to this position at Chemical Abstracts Service, a Division of the American Chemical Society?
Chemical Abstracts Service, a Division of the American Chemical Society lists this role as a Full-time position.
What experience level is required for this role at Chemical Abstracts Service, a Division of the American Chemical Society?
Chemical Abstracts Service, a Division of the American Chemical Society is looking for a candidate with "Director" experience level.
What benefits are offered by Chemical Abstracts Service, a Division of the American Chemical Society for this role?
Chemical Abstracts Service, a Division of the American Chemical Society offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Vacation, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Chemical Abstracts Service, a Division of the American Chemical Society?
You can apply for this role at Chemical Abstracts Service, a Division of the American Chemical Society either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.