Sr. Product Manager, Dialpad Sell

About Dialpad

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe - including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply - rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As a Senior Product Manager for Dialpad Sell, you'll lead the strategy, roadmap, and delivery of our AI-powered outbound sales solution. From seller-focused capabilities that support outbound sales engagement and workflow optimization to the tools and insights managers and leaders need to onboard and coach their teams effectively, your product will help revenue teams connect with prospects more effectively and close deals faster.

This position reports to our Senior Director of Product Management and has the opportunity to be based in our Tempe, US Office.

What you'll do

• Own product strategy and roadmap for the Sell business line, defining what to build, when to do it, and why it matters.
• Develop a deep understanding of customer problems and business opportunities to inform and support product decisions and guide prioritization.
• Lead the ideation, design, specification, development, and release of solutions through the entire project lifecycle, leveraging strong working relationships with Engineering, Design, Marketing, and Sales.
• Maintain the quality of your product by identifying product and technical issues and actively developing and tracking solutions.
• Measure your impact through quantitative and qualitative data, connecting your work to the business outcomes that customers care about most.
• Champion your product, both internally and externally, to generate excitement and ensure alignment.
• Approach your role with a growth mindset and a willingness to roll up your sleeves to solve problems as they arise.

Skills you'll bring

• 8+ years of experience building a B2B SaaS product.
• Expertise and/or experience working on a sales communication or revenue insights product. This may include sales engagement and workflow automations/integrations, coaching & analytics, as well as telephony and compliance.
• Proven ability to lead complex products with multiple stakeholders and dependencies.
• Experience working closely with engineering teams on technically sophisticated systems (APIs, real-time systems, data pipelines).
• Fluency in AI systems and a passion for applying this technology both within the Dialpad product and to improve your daily work.
• A data-driven mindset with the ability to define KPIs and make informed trade-offs.
• Excellent communication skills - able to influence without authority and clearly articulate decisions.
• Comfort operating in ambiguity and driving clarity in fast-evolving environments.
• Bachelor's degree or equivalent practical experience.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. 

Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.