Overview
Job Description
Sr Training Specialist (Property Claims)
*This position will be filled at the appropriate level based on experience8
Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision weAre make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.
What You'll Do: As a Training Specialist, you will coordinate, develop, and deliver technical training that supports claims employees. This position will primarily focus on Property Claims training while also partnering with and supporting other claims trainers as business and learner needs arise. Other duties include:
- Coordinate and conduct all phases of PC claims curriculum development and training functions.
- Lead newly hired staff through the training curriculum through regularly scheduled meetings and by answering questions. Regularly communicate progress with Business Unit leaders.
- Identify needed updates to course curriculum and online training modules and revise, as required, by partnering with Instructional Designers.
- Design and develop training programs as assigned, including curriculum, online courses, resource materials, etc., as identified by the annual training portfolio.
- Review and evaluate training feedback, assessments, and participation. Implement changes based on the results.
- Participate in cross-functional workgroups to identify specific areas where training is needed and develop training programs to help ensure compliance with Claims Best Practices, as well as various federal and state laws and regulations.
- Explore and evaluate emerging trends, technologies, and methodologies in the training and development field. Collaborate with team members to share insights and drive the implementation of innovative learning solutions.
- Provide training and assist with the development and mentoring of team members. Foster collaborative culture between team members.
- Regularly analyze the success of training by reviewing and analyzing Quality Assurance results.
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